The Job
The Ecosystem
Coordinators will
work closely with all actors across Tiko Ecosystems to tackle any first-line
non-technical questions they may have. You and your team will also visit
ecosystems across the country to do regular in-person checkups with actors.
You’ll also be responsible for:
- Responding to questions asked by actors across
ecosystems via phone, internet and other sources. You’ll solve any issues
within your capabilities and escalate any other issues to the right
internal team.
- Ensuring that branding has been done correctly
at each actor, and providing support where you identify compliance issues.
- Coordinating activities with other field teams
to ensure work runs smoothly and effectively.
- Identifying, preventing and responding to, and
mitigating any kind of fraud in any ecosystem that you work in. This will
involve flagging and reporting any suspicious activity or breaches of our
code of conduct and standard operating procedures.
- Mapping and setting up new Tiko ecosystems and
finding and contracting all new actors
About
you
You are
tech-savvy and proficient in mobile, messaging and the use of applications. You
have brilliant interpersonal skills and can work well in a team. You’re a
problem solver, who has the ability to innovate and improve the way that work
is done.
Requirements
- You are currently based in Nakuru, Machakos or Nyamira, Kenya (mandatory)
- A degree or relevant working experience in a
similar field.
- Experience in Mental Health, HIV, and Sexual
Reproductive Health (SRH) programming, whether in clinical or program
settings.
- 2-3 years of working experience in a similar
area.
- Salesforce experience is a plus.
- You are approachable and work well in a team.
Compensation
& Benefits
The
gross salary range per month for this position
is Ksh205,157 – Ksh307,735. Your final salary will be
determined based on your experience and alignment with your future colleagues.
In
addition to your monthly salary, we offer you:
- Medical insurance
- Provident fund
- Accident insurance
- Airtime for work purposes
- Flexible work arrangements, including remote or
hybrid options where applicable.
- A personal development budget of €500 per year
to invest in your professional growth – whether through training,
certifications, or career advancement opportunities.
- Comprehensive time-off package, including 5 days
of wellness leave, all regional public holidays, maternity and parental
leave according to local regulations, and unlimited holidays subject to
team coordination.
- The opportunity to shape a growing, impactful
product and leave your mark on how we work.
- A culture built on trust – we believe you’ll do
your best without the need for unnecessary rules or micromanagement.
How to Apply
