Key Responsibilities
- Develop and implement a firm-wide client
relationship strategy aligned with business objectives.
- Build and nurture long-term relationships with
key clients and stakeholders.
- Collaborate with partners to identify new
business opportunities and expand service offerings.
- Oversee and support the Business Development
team in delivering pitches, proposals, tenders, and other client-facing
initiatives.
- Provide coaching and guidance to partners and
senior staff on client engagement, retention, and growth strategies.
- Monitor client satisfaction, gather feedback,
and implement initiatives to enhance client experience.
- Track market trends and competitor activity to
inform client strategy and positioning.
- Lead and mentor a high-performing team to ensure
effective execution of client strategies.
- Report on client relationship performance, key
accounts, and business development metrics to the Executive Committee.
Qualifications & Skills
- Extensive experience in professional services,
preferably within a legal or consulting environment.
- Proven track record in client relationship
management, business development, and strategic account management.
- Strong leadership skills with experience
managing and mentoring a team.
- Excellent interpersonal, communication,
negotiation, and influencing skills.
- Ability to work closely with senior partners and
other stakeholders to achieve strategic objectives.
- Understanding of the Kenyan legal market,
regulatory environment, and client expectations is highly desirable.
- Analytical and strategic thinker with the
ability to translate insights into actionable strategies.
How to Apply
Interested
candidates are requested to forward their updated CVs to recruitment@hrfleek.com stating
the subject heading job title by Friday 5th December 2025 clearly indicating
their current and expected remuneration (MUST). Only shortlisted candidates
will be contacted.
