The Glover Specialist will be responsible for leading and supervising Glovo Couriers as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization’s operational functions.
Responsibilities
- Provide support to different stakeholders with
administrative tasks.
- Manage recruitment, training, and onboarding of
Couriers. Ensure support, documentation, and readiness for brand delivery.
- Optimize acquisition (growth), retention, and
performance for Couriers. Evaluate and improve processes for
organizational efficiency.
- Maintenance and analysis of operational metrics
and information to aid in the basic decision-making process of supply
chain operational needs, including daily, weekly and monthly reports
indicating full operational status concerning the flow
- Facilitate communication with the Operations
Manager on support processes. Aim for high service levels and courier
satisfaction.
- Advise on financial well-being and monitor
regulatory compliance. Manage insurance policies and ensure safety
protocols.
- Analyze daily and weekly operation metrics with
a macro view of the long-term success of the city. Optimize delivery times
and Courier earnings.
- Give life to your craziest ideas and have an
immediate impact thinking out of the box!
- Stock management and courier equipment ensuring
quality bags on streets
Qualifications
- Communication skills and the ability to solve
problems quickly
- High motivation to work in a fast-growing
startup
- An analytical mindset
- Excel skills
- Enjoy teaching and adapting new employees
- Good energy and love what you do, even on bad
days
- Intermediate or higher level of English
proficiency
How to Apply
