Join our fintech support team and get hands-on experience in payments, merchant operations, and custome success.
Responsibilities:
- Collaborate with product, risk, compliance and
operations teams to resolve escalated issues.
- Guide merchants through platform usage,
integrations and account setup.
- Troubleshoot technical problems and escalate to
the right teams.
- Drive a merchant-first culture while balancing
efficiency and compliance.
- Collect customer feedback and share insights to
improve services.
- Monitor and analyze support metrics; prepare
reports for senior leadership.
- Be ready to step in during emergencies to
maintain service continuity.
What We’re Looking For:
- Recent graduate or final-year student (Business,
Communication, CRM, or related field)
- Motivated, proactive & customer first
mindset
- 6-month full-time internship
- Mentorship & learning across operations, HR,
legal & project management
- Potential transition into a full-time role
How to Apply
Send
your CV and cover letter to: careers@jenapay.com.
Application Closes By: September 26th 2025
