Job Purpose
Reporting
to the Commercial Manager, Kencont CFS, the job holder will be responsible for
customer satisfaction by delivering the highest standards of customer service
in order to grow revenue as well as resolve any emerging problems that our
clients might face with accuracy and efficiency.
Responsibilities:
- Answer calls professionally to provide
information about products and services in line with company procedures.
- Update customers on the status of their cargo
whilst on transit from KPA or stored at our premises.
- Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments as
well as actions taken.
- Follow up to ensure that appropriate actions
were taken on customers’ requests.
- Refer unresolved customer grievances or special
requests to designated departments for further investigation.
- Proactively identify and address issues arising
in the area of business and find creative solutions in a timely manner.
- Manage the operational relationship with the
client and alert them in case of any operational challenges e.g., tariffs.
- Build relationships at all levels and represent
the company in a professional manner including making presentations to
prospective clients.
- Generating sales leads by recognizing potential
sales opportunities and refer them to the relevant department.
- Provide accurate, valid, and complete
information by using the right methods/tools.
- Submit reports in an accurate and timely manner
and alert management in case of significant issues impacting the
operations.
Education, Professional Qualifications & Work
experience
- Bachelor’s degree in any of the following
disciplines: Public Communication, Public Relations, Mass Communication,
marketing or business-related field or its equivalent qualification from a
recognized institution.
- Professional Certificate in Clearing and
Forwarding
- Minimum KCSE C plain
- At least 3 years of work experience in Similar
role preferably in a CFS
Skills & Competencies
- Good communication and presentation skills
- Excellent listening and interpersonal skills
- Active problem-solving skills
- Customer & Quality Focus.
- Ability to handle pressure.
- High level of integrity
How to Apply
If you
believe your experience, competencies, and qualifications match the job and
role specifications described, send your application and detailed CV to grouphr@siginon.com by
22nd September 2025.
