Reporting to the Stores Manager, the Assistant Stores Manager is responsible for supporting day-to-day store operations, ensuring efficiency, compliance, and a smooth customer experience. The role covers stock control, inventory management, team supervision, floor execution, and compliance with company standards to maintain operational excellence.
Key Duties & Responsibilities
- Supervise daily store operations, ensuring tasks
are executed effectively and in compliance with policies.
- Monitor backroom operations, receiving and
dispatching stock, and in-store logistics.
- Ensure inventory accuracy through timely
replenishment, stock counts, and shrinkage control.
- Coordinate with suppliers, warehouses, and
logistics teams for smooth deliveries and returns.
- Maintain proper tagging, labeling, and placement
of merchandise.
- Assist in supervising floor staff, cashiers, and
stock handlers, allocating tasks and tracking performance.
- Train team members on operational procedures,
safety, and company protocols.
- Support customer service by ensuring a clean,
well-stocked, and orderly store.
- Resolve customer concerns or escalate
appropriately.
- Prepare reports, schedules, and ensure accurate
cash handling and reconciliations.
- Support execution of promotions, initiatives,
and new processes.
Deliverables
- Efficient and compliant store operations.
- High inventory accuracy and reduced stock-out
rates.
- Positive customer experience and satisfaction.
- Trained and motivated staff with strong
performance.
- Accurate reports and timely execution of
operational tasks.
- Compliance with safety and company standards.
Qualifications & Experience
- Diploma or Degree in Stores Management or a
related field.
- 2–3 years’ experience in retail or store
operations.
- Proven experience in inventory and stock
control.
- Proficiency in SAP system is an added advantage.
How to Apply
