Job Title: Customer Success Executive
Hiring
Organization: SENRI
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Customer
Service
Job
Type: Full Time
Salary: KES
Date
Posted: 08/12/2025
Looking for a leader to build and
maintain relationships with enterprise customers in the phase of project
implementation. Our mobile-based sales automation service, SENRI, is aiming at
changing the way they work at enterprises and strengthening distribution
networks in Africa. Starting from 2015, we have been successful in the
development of the service and acquisition of customers in Nigeria, Kenya, and
Uganda, with a multi-national team of Nigerian and Japanese. For further growth
and empowering our team, we need you now.
Scope of work
- Support corporate customers to utilize our
service
- Lead training with new customers (incl. product
setup)
- Check the usage of sales reps to identify who’s
using / not using
- Communicate with sales reps in case they have
any challenges in the usage
- Solve challenges of customer (manager)
satisfaction
- Send reports accordingly
- Other administrations
Working
conditions
- Working hours : 8:30-17:30
- Working day: Monday – Friday
- Compensation to be discussed based on his/her
capability and experience
- Probational period will be 3-6 months
- Long-term employment decision to be made by the
end of this period
How to Apply
