Branch Manager
Job
Purpose
- To develop and
manage the Branch portfolio and to lead the branch effectively in order to
ensure the achievement of assigned branch business objectives/targets for
deposits, financing assets, cards and product sales targets, profitability
objectives, and implementation of superior customer service culture and
standards, while adhering to Banks policies and guidelines
Key
Responsibilities:
- Cascade the
sales targets assigned by the Head of Distribution and branches, or in his
absence, by CEO/Managing Director to branch staffs.
- Identify and
implement action plans and regularly track and review performance to
ensure the achievement of the set targets and business growth objectives
cascaded down by the Head of Distribution and Branches, or in his absence,
by the CEO/Managing Director.
- Meet regularly
with the branch customers including important/ high net worth customers in
order to assist in the growth of business
- Manage the
product portfolio of each line of products and control the cost and
profitability of the branch.
Customer Service
- Maintain high
levels of customer service in all front office functions such as Cash
Management, Remittances, drafts, Account opening/ inquiry &
maintenance, sales and after sales by efficiently abiding to the process
and by reducing customer waiting time and service time.
- Promote a high
level of customer service culture among the branch staff for potential
acquisitions.
Service
Quality & Business Operations Control
- Attend all
audit requirements and strive to have a null /low risk audit rating and
ensure that all the branch operations are in accordance with the
established Bank’s policies, operating manuals, service quality standards
and code of conduct for smooth workflow, high service quality, and low
level of operational risk and report any deviation to the management.
- To maintain a
low risk level of cash difference by following diligently the process set
by maintaining detailed accounting records of daily cash flow as well as
regular review of daily MIS reports, checking notes, denominations &
security items in order to ensure accurate delivery of cash to customers.
- Monitor
continuously customer complaints and mystery shopping results and
recommend necessary measures and initiatives to improve the score and to
ensure high customer satisfaction.
- To ensure a
high level of safety & security measures are in place as well as to
maintain a proper communication with the police department whenever it is
required.
Internal
Process
- To lead any
branch projects (Service Quality Programs, Process changes, sales… etc.)
and support the launch of new products and services as per the consumer
banking business plan.
- To maintain an
accurate archives file for all branch transaction records, vouchers,
stationary reports..etc.
- Follow up on
various cases with all the concerned stakeholders such as customers,
internal Bank’s departments to ensure 100% closing mandates.
Training
& Development
- Analyze the
training and development needs of staff and nominate them for an
appropriate training course to close the skill gaps and ensure that all
staff are well trained and fully aware of the bank’s products and
services, policies and procedures.
- Build and
maintain effective communication skills with branch’s staff by conducting
regular staff meetings and discussions in order to have a high level of
staff engagement and Job satisfaction.
- To ensure
proper staff management in terms of annual leave, performance appraisal,
two days off as well as to ensure a proper resources allocation in order
to meet the branch business requirements.
Qualifications
& Skills:
Education
- Higher Diploma
/ Bachelor’s degree as a minimum, Master’s degree will be an advantage.
Training
/ Skills
- General Banking
knowledge
- Local and/or
international Market knowledge
- Computer skills
- Accountig &
Financial capability
Work
Experience
- Minimum 4 Years
in a similar role
- Experience in a
Sharia compliant Bank will be an added advantage
Competencies
- Analytical
Thinking
- Coaching and
Mentoring
- Communication
Skills
- Flexibility
- Leadership
- Liaison Skills
- Planning &
Organizing
- Relationship
Management
- Bankng Services
- Sharia
Foundations & principles olf Islamic finance
How to
Apply
Please
send your CV and cover letter to careers@dibkenya.co.ke by Thursady,
31st July 2025 Quoting Job Title as the
Subject of the email application.
