RO-OPS&CS 07/24/HRD
The job holder will be responsible for processing
customer instructions relating to Cash, Cheque and Digital Banking Channels
transactions , growth of Non-funded income and ensuring compliance to
Operational processes and procedures. They will also champion the delivery of
excellent customer experience within the unit.
Duties And Responsibilities
- To champion and support the Spiritual formations and
rhythms in the Bank, in order to maintain a focus on the Bank’s
Christ-centered culture.
- To promote spiritual growth among fellow staff,
customers and other associated parties.
- Actively drive growth in customer numbers and ensure
full adherence to the customer on-boarding Policies and Procedures.
- Cash handling & cheque processing and ensuring
accurate update of the various transactions on the T24 core banking
system.
- Ensuring sufficient controls in cash management both for
the tills and vault as well as transactions processing.
- Ensure that all items cashed are within laid-down limits
and refer all transactions exceeding limits to the appropriate area for
authorization.
- Adequate cash stock management with buying and selling
from the vault as appropriate.
- Ensure strong adherence to anti money laundering (AML)
and know your customer (KYC) policy guidelines.
- Compliance to policies, procedures and regulations
ensuring that all processed performed are within the banks policies and
procedures.
- Analyze and reconcile daily transactions (360 degrees
view) ensuring exceptions are addressed.
- Ensure maintenance of proper records and control of all
relevant registers and files
- To identify and report suspicious transactions to the
AML Officer on a timely basis
- Drive account utilization and uptake of banks products
through cross selling. Maintain a high level of customer satisfaction that
grows the business through referrals and repeat business.
- Handle with accuracy both incoming and outgoing customer
telephone correspondence.
- Support in rollout and grow utilization of the digital
banking channels
- Maintain SLA in processing customers’ instructions
relating to all banks processes
Qualifications And Competencies:
- A minimum grade of C+ (plus) in KCSE
- An undergraduate Bachelor’s degree or Diploma in
Business related courses from a recognized institution.
- Knowledge in Relationship Management, Project
Management, Process Reengineering, Digital Channels Management as well as
relevant experience in the Banking sector will be an added advantage.
- Good customer service skills
- Proficiency in ICT with good data entry skills is
mandatory
- Ability to analyze and interpret both customers’ and
financial statements.
- Clear understanding of microfinance/banking industry is
an added advantage.
- Possess good risk management skills.
- Good interpersonal & communication skills with
excellent customer service skills.
- A team player with the drive to improve performance.
- Self-driven and possess the ability to work with minimum
supervision
- Ability to work independently under minimum supervision.
- Strong Christian values, commitment and passion for the
transformation of the population.
- Aged between 24 and 30 years
How To Apply
Qualified and interested candidates who meet the
criteria should download the “Job Application Form” at www.smep.co.ke/careers,
and send their filled applications to recruitment@smep.co.ke, indicating the Job Title & Reference on the
e-mail subject. The deadline for applications is Friday 19th July,
2024. Only shortlisted candidates will be contacted
