Role Summary
The role of the ICT Support Associate is to offer
Leve-1 ICT support and to assist with the implementation and maintenance of ICT
infrastructure at the school.
Key Responsibilities:
- Logging and resolution of ICT requests and escalating in a
timely manner.
- Assist in the implementation and support of all ICT
initiatives and information systems.
- Assist in the implementation of ICT policies and design of
Standard Operation Procedures.
- Ensure timely installation, configuration, and maintenance of
ICT hardware, software, and network equipment.
- Assist in the implementation of information security-related
best practices for all ICT services available at AKES units in Kenya.
- Assist schools in identifying and quantifying ICT needs with
guidance from central office IT.
- Maintain updated inventory records for ICT hardware, software,
and network equipment within the cluster.
- Ensure regular updates to operating systems, anti-malware
solutions, and other systems for all computers.
- Ensure preventive maintenance and service of ICT equipment on
a quarterly basis.
- Ensure timely troubleshooting and repair of faulty ICT
equipment; liaise with respective departments and external service
providers for resolution of technical issues.
- Provide technical training to the users of ICT services as and
when required.
The Requirements
Qualifications and skills:
- Bachelor’s degree in Information Technology, Computer Science
or related field.
- Relevant ICT certifications would be an added advantage.
- 2-3 years of experience in ICT support roles, preferably in
educational institutions.
How To Apply
