Job Title: Debt Recovery Officer
Hiring Organization: Caritas
MFB
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Microfinance
Job Type: Full
Time
Salary: KES
Date Posted: 07/11/2024
Caritas Microfinance Bank is a licensed microfinance bank
regulated by Central Bank of Kenya. Caritas MFB offers a full range of
innovative and customized financial services with a special focus on the
unbanked and underbanked. Its headquarters are located in the Nairobi CBD.
Job
Purpose
To assist in executing debt recovery strategy in reducing the
Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write
offs, Collections, Security Cover etc.) on a regular pre-determined basis
Key Responsibilities
- Keep tracking
outstanding debts.
- Plan course of
action to recover owed money.
- Locate and
contact debtors through structured field visits.
- Negotiate payoff
deadlines and payment plans, enforce remedial measures such as
restructuring or legal action to be undertaken.
- Handle
customers’ questions or complaints.
- Identify gaps in
the system and recommend solutions.
- Build trust with
debtors.
- Update account
status and database regularly.
- Comply with
requirements when legal action is unavoidable.
- Keep updated
records of debtors unwilling or unable to pay and report to supervisor on
the same.
Requirements
- Degree in a
Business Management, Accounting, Finance or Business Administration.
- Professional
banking qualifications will be added advantage.
- 2 years’ work
experience in a bank as a debt collector will be added advantage.
- Experience in
working with targets and tight deadlines.
- Knowledge of
relevant legal requirements
- Good knowledge
of MS Office and databases
- Good negotiation
and persuasion skills
- Team player
- Good
time-management skills
- Great
interpersonal and communication skills.
- High integrity.
How To
Apply
Interested candidates who meet
the criteria above are encouraged to send their application letters and
detailed CVs to: Email: recruitment@caritas-mfb.co.ke.
Kindly indicate the position title on the subject line when applying. Closing
date for application will be on 13th July 2024. Only shortlisted candidates
will be contacted.
