Responsibilities
- Participates in the development,
implementation and evaluation of assigned programmes/projects; monitors
and analyzes programme/project development and implementation; reviews
relevant documents and reports; identifies problems and issues to be
addressed and proposes corrective actions; liaises with relevant parties;
identifies and tracks follow-up actions.
- Participate in providing guidance for the
development and roll-out of locally tailored crosscutting ICT strategic
initiatives in close coordination with clients.
- Collaborate with internal teams and
stakeholders to define KPIs that align with business objectives and client
requirements.
- Develop and implement SLA’s and KPIs to
measure the performance of ICTS services, working closely with clients to
understand their needs and expectations and incorporate their feedback
during regular reviews of KPI’s and SLAs as part of Continuous Service
improvement.
- Monitor and analyze KPI data to identify
trends, areas for improvement, and opportunities for optimization.
- Generate reports and presentations to
communicate KPI results and insights to stakeholders.
- Stay up-to-date with industry best
practices and emerging trends in KPI and SLA management.
- Researches, analyzes and presents
information gathered from diverse sources.
- Performs consulting assignments, in
collaboration with the client, by planning facilitating workshops, through
other interactive sessions and assisting in developing the action plan the
client will use to manage the change.
- Assists in guidance development,
including the review and analysis of issues and trends, preparation of
evaluations or other research activities and studies.
- Undertakes survey initiatives; designs
data collection tools; reviews, analyzes and interprets responses,
identifies problems/issues and prepares conclusions.
- Prepares various written outputs,
including client engagement business analytics reports. e.g. draft
background papers, analysis, sections of reports and studies, inputs to
publications.
- Provides substantive support to
consultative and other meetings, conferences to include proposing agenda
topics, identifying participants, preparation of documents and
presentations.
- Undertakes ICT client and new business
activities; conducts training workshops, seminars, makes presentations on
assigned topics/activities.
- Coordinates activities related to budget
and funding (programme/project preparation and submissions, progress
reports, financial statements) and prepares related documents/reports
(pledging, work programme, programme budget).
- Collects and analyzes data to identify
trends or patterns and provide insights through charts, tables and reports
using data visualization methods to enable data-driven planning,
decision-making, presentation and reporting.
- Performs other related duties as
required.
Competencies and Qualifications
Education
- Advanced university degree (Master’s or
equivalent) in business administration, management, economics or a related
field is required. A first level university degree with two additional
years of relevant work experience may be accepted in lieu of the advanced
university degree. Successful completion of both degree and
non-degree programs in data analytics, business analytics or data science
programs is desirable.
Work Experience
- A minimum of five (5) years of
progressively responsible experience in project or programme management,
administration or related area is required.
- Experience with United Nations system or
similar international organizations is required.
- Experience in PRINCE2 or project
management methodologies is required.
- Work experience in business relationship
management, preferably leading ICT programmes/projects and providing
solutions to clients is required.
- Experience in implementing cross-cutting
projects at the national or regional levels is desirable.
- Experience with MS PowerBI or other
similar self-service analytics tools is desirable.
How To Apply
