Purpose Of The Role
Control
Room Manager is responsible for managing all facets of Control Room operations,
including management of Control Room Operators, whilst overseeing the core
duties of the Control Room in identifying, assessing and coordinating a
strategic response to security and emergency situations.
The
role is responsible for the ongoing development of all technologies pertaining
to the Control Room. The role will also be responsible for reviewing and
sourcing the latest technologies to enhance company capabilities in protecting
the clients from any criminal, protest, terrorist and reputational threats.
Key Accountabilities
- Manage control room operations and
operators to ensure effective implementation and management of all SOPs
for the security control room including the monitoring and operation of
fire, security and access control systems, and proactively identifying
risk, recommending, implementing appropriate corrective and preventive
action.
- Ensure Control Room Operators (CRO)
are continuously trained in all facets of Control Room operations, while
ensuring that they are proactively monitoring the site and responding to
incidents and CRO conduct and take the lead on all incident investigations
as required by reviewing CCTV and completing relevant reports.
- Provide strong leadership, guidance and
direction to the team on all people and operational matters, including
recruitment, training, development of staff engagement strategies, staff
development and performance management to create a high performing, diverse
and inclusive culture, where staff are inspired and encouraged to apply
their diverse skills and perspectives to achieve common goals.
- Continually review effectiveness of all
technical systems within the company to ensure the most modern and up to
date systems and technology is utilized, and provide advice on the most
efficient and effective use of current surveillance equipment.
- Provide strategic and operational
security advice to the Operations Manager, focusing on the control room
operations, and proactively identifying risk, recommending and
implementing appropriate corrective and preventive action
- Actively contribute to the improvement of
company operations and service standards by identifying, recommending and
implementing approved initiatives, operational plans, standard operating
procedures and security procedures that recognise the importance/status of
the building and security threats.
- Maintain understanding and comply with
the requirements of legislation, policy and procedures that govern CCTV
operations in order to maintain the security and integration of company
systems. Maintain close relationships with Local Area Command ensuring appropriate
information is passed on by control room operators to ensure they have
necessary information to resource and manage incidents.
Key Challenges
- Operate within a 24 hour live operating
environment, including working rotating shifts across days, evenings and
weekends.
- Working within a high public visitation
site within an increased security threat level environment, remaining
vigilant to ensure incidents are identified and managed appropriately.
- Clearly understanding the impacts of
local and international incidents which may impact the company.
Proactively identifying through the use of CCTV, key risk indicators or
potential threats to the safety of visitors, employees and the precinct of
the company.
Essential Requirements
- Degree in Security Management or any
other relevant course
- Proven ability to provide strong people
leadership in a complex environment, including designing and successfully
implementing initiatives to improve team culture and engagement, staff
development and teamwork.
- 10+ years demonstrated operational
experience within a security control room environment within a high
profile or high public visitation site characterized by high levels of
constantly changing activity, with a large range of cameras and systems.
- Experience in delivering security or
related services within heightened level of threat and experience of a
multitude of security incident types and responses and in liaising with
outside security agencies and emergency services.
- Thorough understanding of the Workplace
Surveillance Act, along with all the relevant laws and regulations
surrounding the operations of CCTV and thorough understanding of CCTV
policies within a large organization.
- Proven experience in investigating
Security and or terrorism related incidents.
- Proven capability to work under pressure
and operate multiple systems in a high-pressure work environment.
- High level of attention to detail and the
ability to resolve problems requiring interpretation and assessment of
complex situations.
- Intermediate to advanced computer skills,
as well as strong administrative and report writing skills including
writing procedure and policy development documentation.
- The ability to work 12 hour shifts on a
24/7 rotating roster.
- Ability to make sound decisions in
complex environments that have the potential to jeopardize the safety and
integrity of the building.
- Relevant experience in dealing with
complex situations with a changing or mobile threat incident
How To Apply
