Senior Officer - Premium Administration oversees premium collections and insurance operations, requiring a Bachelor’s degree in Insurance/Finance/Business, 3+ years relevant experience in premium admin/operations, and professional insurance qualifications (Diploma/LOMA/CII/IIK preferred). Full-time role in Nairobi.
Role Purpose
The role holder will be
responsible for administering Direct Debit Arrangements (DDAs) and related
premium collection activities, ensuring accurate mandate management, timely
collections, efficient reconciliations and resolution of collection exceptions.
The role will monitor performance, maintain data integrity, strengthen
operational controls and identify process improvements, while providing
technical support and operational insights to the Assistant Manager – Premium
Administration and ensuring compliance with established procedures and
regulatory requirements.
Academic Background & Relevant
Qualifications
Bachelor’s
degree in insurance, Finance, Business Administration or another relevant
field.
A Diploma
in Insurance, LOMA, CII, IIK or an equivalent professional qualification will
be an added advantage.
Minimum
of three (3) years’ relevant experience in premium administration, insurance
operations, collections, banking operations or a related financial services
role.
Demonstrated
experience in DDA administration, mandate management, premium collection
monitoring, failed collections, premium allocation, financial reconciliations
and resolution of payment discrepancies.
Experience
managing outstanding and suspense items, preparing operational reports,
analysing collection performance and monitoring operational indicators.
Proven
ability to independently investigate operational issues and collaborate with
internal stakeholders, banks, intermediaries and customers to resolve
discrepancies.
Experience
handling complex transactions, identifying control weaknesses and recommending
process improvements will be an added advantage.
Exposure
to automation, system implementation or digital transformation initiatives will
be an added advantage.
How to Apply
If you are qualified and
seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6 th
November 2026.
