Shop Manager overseeing day-to-day retail store operations and driving sales growth, staff performance and stock control, requiring a diploma or degree in Business, Sales or Management and 2-3 years experience in retail management preferably electronics or phone retail, in a phone retail environment, on-site role.
The Shop Manager is
responsible for overall day-to-day operations of the TechZone store, driving
sales growth, managing staff performance, ensuring excellent customer
experience, controlling stock, and safeguarding company assets while
maintaining TechZone brand standards.
Key
Responsibilities
Sales
& Revenue Management
Drive
daily, weekly, and monthly sales targets (phones, accessories
Monitor
sales performance and submit daily sales reports.
Staff
Management & Leadership
Supervise
sales attendants and support staff.
Customer
service and selling skills
POS
systems and payment methods
Set daily
targets and conduct morning briefs.
Monitor
staff discipline, punctuality, grooming, and professionalism.
Customer
Experience & Service
Ensure
customers receive friendly, knowledgeable, and professional service.
Handle
escalated customer complaints and resolve them promptly.
Maintain
a clean, organized, and attractive shop environment.
Stock
& Inventory Control
Receive,
verify, and record all stock.
Ensure
proper stock storage and display.
Conduct
daily spot checks and regular full stock counts.
Reconcile
physical stock with system stock and report discrepancies immediately.
Ensure
compliance with company policies, procedures, and SOPs.
Coordinate
with head office on supplies, maintenance, and operational needs.
KEY PERFORMANCE INDICATORS (KPIs)
Monthly
sales target achievement
Customer
satisfaction & complaint resolution
Staff
performance and discipline
Cash and
stock reconciliation accuracy
Qualifications & Experience
Diploma
or Degree in Business, Sales, Management, or related field.
Minimum
2–3 years experience in retail management (electronics or phone retail
preferred).
Strong
sales and customer service background.
Experience
managing a team and handling stock.
SKILLS & COMPETENCIES
Strong
leadership and people-management skills
Excellent
communication and negotiation skills
High
integrity and attention to detail
Good
understanding of smartphones, gadgets, and accessories
Basic
computer skills (POS, Excel, inventory systems)
Ability
to meet targets
Will
manage the shop’s social media editing and posting
How to Apply
Interested and qualified
candidates should forward their CV to: jobs@techzone.co.ke using the position as subject
of email.
