Head of Service leading Food & Beverage service operations across restaurant, bar, functions and catering, driving service standards, member satisfaction, cost control and hospitality revenue growth, requiring a Higher National Diploma in Hotel Management or equivalent, specialist training in Food & Beverage or Restaurant Management, and minimum 5 years managerial or supervisory experience in a reputable hospitality organization, in a members’ club and hospitality environment, on-site role based in Upper Hill, Nairobi.
Public Service Club (PSC) is a multi-sports and
social members’ Club situated along Mara Road, Upper Hill, opposite Kenyatta
National Hospital. Established in 1922, the Club has grown to serve over 1,000
active members drawn from diverse professions, occupations and cultural
backgrounds.
Job Purpose
We are seeking a dynamic, customer-focused and
results-driven Head of Service to lead the Club’s Food & Beverage service
operations. The successful candidate will coordinate restaurant, bar, functions
and catering/events, drive high service standards and member satisfaction,
control operating costs, grow hospitality revenue and lead the service team
towards operational excellence.
Key
Responsibilities
Lead and
supervise Food & Beverage service operations, facilities, sales and costs
to achieve high service quality and departmental profitability.
Maintain
high standards of member/guest satisfaction, service delivery, cleanliness,
product presentation and operational efficiency.
Oversee
restaurant, bar, functions, catering and hospitality events, including
staffing, setup, service delivery, documentation and post-event evaluation.
Monitor
F&B sales, sales mix, stock levels, cost percentages and operational
results; identify gaps and recommend corrective action.
Drive
hospitality revenue through functions, promotions, outside catering, business
lunches, cocktails and other approved initiatives.
Work
closely with the Head Chef and F&B team to ensure timely, high-quality food
and effective coordination between service and kitchen operations.
Ensure
compliance with Club policies, health, safety, sanitation, fire, liquor and
other applicable requirements.
Oversee
food and beverage and operating equipment inventories and ensure proper care,
storage, maintenance and accountability for Club assets.
Develop
and enforce departmental SOPs, checklists and service standards, and
continuously improve systems and working methods.
Lead,
coach, mentor and develop service staff; manage performance, training,
scheduling, accountability and succession in liaison with HR.
Work with
Finance and Membership teams on budgets, billing, expenditure controls, revenue
reconciliation and member/event requirements.
Key Qualifications & Experience
Higher
National Diploma in Hotel Management or equivalent qualification.
Specialist
training in Food & Beverage / Restaurant Management.
Minimum
five (5) years’ experience in a managerial or supervisory position in a
reputable hospitality organization.
Sound
knowledge of Food & Beverage products, service operations and customer
service.
Demonstrable
event management and hospitality operations skills.
Knowledge
of Stock Control Systems and Point-of-Sale (POS) systems.
Proficiency
in Microsoft Excel, Word and Outlook.
Ability
to understand and use cost-control reports and operational performance
information.
Key
Skills & Attributes
Strong
leadership, supervisory and people-management capability.
Customer-focused,
professional and commercially aware.
Strong
communication, interpersonal and relationship-building skills.
High
integrity, professionalism, ethics and accountability.
Ability
to coach, mentor, motivate and develop teams.
Strong
self-management, adaptability, initiative and problem-solving ability.
Success Measures
Improved
F&B revenue and profitability with well-controlled operating costs.
High
member/guest satisfaction and consistent service standards.
Effective
control of food and beverage costs, stock and operational resources.
Efficient
staffing schedules with controlled overtime and casual labour costs.
Strong
teamwork, staff development and operational discipline.
How
To Apply
Interested and qualified candidates should submit
their CV and a brief cover letter to hr@psc-kenya.com clearly indicating “HEAD OF
SERVICE” as the subject of the email. Applications will be reviewed on a
rolling basis.
Closing Date: October 12, 2026
NB: Only shortlisted candidates will be contacted.
