Summary: Waiter/ Food & Beverage Attendant role at Accor in Nairobi, providing food and beverage service in a luxury hospitality environment. Requires 1+ year’s experience in Food and Beverage, preferably at a luxury property. Full-time, on-site role.
Key Responsibilities
Reporting
to the F&B Manager, responsibilities and essential job functions include
but are not limited to the following:
- Set up and tear down service stations, ensuring all equipment and
supplies are properly organised and maintained
- Take table orders for all food and beverage from guests and serve in
a professional and positive manner
- Deliver crisp, efficient food and beverage service with excellent
rapport building – providing an experience, not just a meal
- Foster a welcoming culture and maintain awareness of all business
within the hotel on a daily basis, guiding guests accordingly
- Demonstrate comprehensive knowledge of menus – food and beverage –
speaking passionately and informatively about all offerings
- Tailor service flow to individual diners’ needs and anticipate guest
requirements proactively
- Handle cash transactions accurately and securely in compliance with
hotel procedures
- Review daily reports including arrivals, VIP guests, and group
bookings, following up on action items as required
- Ensure the smooth running of each table, attending to all guest
requests and maintaining constant awareness of guest needs
- Clear away used crockery, cutlery, and other items promptly and
discreetly
- Work behind the bar as a bar server on occasions and supervise the
smooth running of the outlet as needed
- Manage special dietary requirements and guest preferences,
communicating effectively with kitchen and bar staff
- Allocate time to buffet stations to check for replenishment,
cleanliness, and respond to guest requests
- Maintain high standards of personal hygiene and contribute to a
safe, clean dining environment
- Support training and mentoring of junior staff members, sharing best
practices and service standards
- Contribute to team meetings and service improvement initiatives,
providing feedback to enhance guest experiences
Qualifications
- Minimum 1 year experience in Food and Beverage preferably at a
luxury property
- An operational knowledge
and proficiency in Point-of-Sale System an asset
- Excellent written/verbal communication and interpersonal
skills
- Strong guest service orientation
- Able to balance a variety of conflicting priorities while providing
guest service
Additional Information
Physical
Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
How to Apply
