Summary: Receptionist/ Cashier role at AKUH in Nairobi, managing front desk operations, patient registration, and cashier duties. Requires a Diploma in Front Office Administration or Business Administration with 1+ year’s experience in a front office service area, plus proficiency in MS Office applications. Full-time, on-site role.
Responsibilities
- Provide outstanding customer services to patients, public and AKU
staff and ensure inquiries and complaints to the department are addressed
expeditiously.
- Consistently provide full coverage at all times at the front desk.
- Apply all functional computer applications to process daily front
office transactions at compliance level standards within 30 days of
introduction.
- As a cashier, maintain a manual invoice and receipt process.
- Admission of patients and collection of IP deposits.
- Ensure patients are registered accurately using the correct patient
identifiers.
- Monitor down time and ensure data protection procedure in the event
of a system failure.
- Account for and balance all monies collected from patients on daily
basis.
- Verify and confirm credit services that are applicable to corporate
employees in accordance with account entitlement details.
- Ensure the pre-authorizations are duly completed by the physician
and sent for approval within 24hours.
- Verify patient data in the computer system and maintain accuracy in
billing.
- Conduct patient biometric registration.
- Maintain current and accurate contact numbers of patients.
- Ensure realistic appointments are booked and rescheduling is done
and communicated on time.
Requirements
- Diploma in Front Office Administration/ Business Administration or
equivalent
- Minimum of 1 year working experience in a front office service area.
- Proficient in MS Office applications.
- Excellent customer service skills
- Ability to multi-task and detail oriented
- Good communication and interpersonal skills
How to Apply
