Finley International is hiring a Call Center Officer – Debt Collection to handle client inquiries, manage overdue accounts, negotiate payment plans, and maintain customer satisfaction.
Key Responsibilities
- Perform various duties on assigned accounts such as recording,
verification and validation of customer’s details as received from
clients.
- Advise customer on ways of clearing their debts while communicating
with them on the importance of paying their debts and consequences of
non-payment.
- Act as a mediator for disputes between customers and
principals/Clients
- Locate and notify customers on defaulted accounts by mail,
telephone, or scheduled visits in order to ask for payments
- Deliberate with customers by telephone or in-person to determine
reasons for overdue payments and to review the credit terms for easier
settlement of debts.
- Initiate the clearance process on cleared debts once you receive
payment proof and have the same uploaded by the relevant department.
- Provide customers with their correct account details e.g. balances,
account numbers etc.
- Maintaining data integrity and keep customer details confidential.
- Attend to customers during scheduled/unscheduled meetings.
- Record information about the financial status of customers and
status of collection efforts in the company’s system.
- Respond to all correspondences e.g. e-mail, telephone, postal mail.
- Organize, manage and implement the most suitable debt recovery
method and techniques.
- Negotiate credit extensions if and when required.
- Preparation of reports as required.
Qualifications
- Possession of a Diploma in any field from a recognized institution
with at least 1-2 years’ experience in Collection/Credit or Sales and
Marketing environment (Diploma (Banking/Credit management background will
have an added advantage)
- Strong analytical power, good problem-solving skills and ability to
work under immense pressure.
- Good communication and interpersonal skills to manage stakeholders.
- Fluency in both spoken and written English is a must.
- Computer literate & English proficiency.
How to Apply
If you are interested,
send your resume/cv to careers@finleyltd.com
