Pesapal is hiring an Assistant Account Manager to build strong client relationships, manage key merchant accounts, and support revenue growth.
Job Summary
- We are looking for a results-oriented and customer-focused Assistant
Account Manager to drive merchant retention, satisfaction, product
adoption, and revenue growth across an assigned portfolio. The successful
candidate will build strong merchant growth through proactive engagement,
structured account planning, and data-driven decision-making. They will
identify growth opportunities, support increased product usage, resolve
customer challenges, and collaborate with internal teams to deliver
exceptional merchant experiences and maximise customer value.
- This opportunity is ideal for a commercially driven individual with
strong relationship management skills, a passion for customer success, and
the ability to turn insights into measurable business outcomes.
What Success Looks Like
at Pesapal:
- Solve for our customer: Understand merchant needs, proactively
address challenges, and provide solutions that support business growth and
long-term partnerships.
- Deliver Exceptional Results: Achieve portfolio revenue, TPV,
retention, and product adoption targets through disciplined account
management and execution.
- Together we do great Work: Collaborate with internal teams to
deliver seamless merchant experiences, share insights, and drive
collective success.
- Own our Outcomes: Take ownership of merchant portfolio
performance by maintaining strong relationships, accurate reporting,
proactive risk management, and consistent execution.
Key Responsibilities:
- Manage an assigned portfolio of merchants, driving revenue growth,
retention, and product adoption.
- Build and maintain strong, trusted relationships with merchants
through structured engagement and proactive account management.
- Develop and execute account plans aligned to merchant growth,
engagement, retention, and usage objectives.
- Identify and execute upselling and cross-selling opportunities to
increase merchant value.
- Monitor merchant performance, transaction trends, product usage, and
account health indicators to identify risks and opportunities.
- Conduct regular merchant engagement sessions to drive product
adoption and value realisation.
- Proactively manage accounts experiencing declining usage,
transaction drops, or service challenges.
- Act as the merchant advocate internally, ensuring timely resolution
of customer needs and feedback.
- Collaborate with Sales, Support, Product, Operations, and Finance
teams to ensure seamless service delivery.
- Maintain accurate CRM records of merchant interactions,
opportunities, and account activities.
- Prepare and share regular reports on merchant performance, revenue
trends, engagement levels, and portfolio health.
- Identify actionable insights from merchant data to support
decision-making and portfolio growth.
Education/Experience
Needed:
- Bachelor’s degree in business or a related field.
- Minimum 2 years’ experience in Account Management, Customer Success,
Relationship Management or a similar commercial role.
- Proven experience managing B2B customers, merchant portfolios, or
client relationships.
- Experience in fintech, digital payments, banking, or
technology-enabled businesses is an added advantage.
- Experience using CRM systems for customer tracking, account
management, and reporting.
- Ability to interpret customer and transaction data to identify
trends, risks, and growth opportunities.
Skills &
Competencies Needed:
- Strong relationship management and customer engagement skills.
- Commercial mindset with ability to identify and drive growth
opportunities.
- Strong communication, negotiation, and stakeholder management
skills.
- Analytical ability to interpret data and make informed decisions.
- Strong ownership, accountability, and execution discipline.
- Excellent organisation, problem-solving, and attention to detail.
How to Apply
