Job Title: Senior Relationship Manager-Fast Moving Consumer Goods
Date Posted: 10/07/2026
Job Type: Full Time
Employer: KCB Bank
Industry: Sales &
Marketing
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 24/07/2026
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KCB Bank is hiring a Senior Relationship Manager – FMCG skilled in corporate sales, relationship management, and portfolio risk analysis.
Key Responsibilities
Strategy
implementation
- Implement the FMCG Business Segment Portfolio strategy in line with
the overall KCB Group Strategy.
- Delivery on Annual Business Growth Targets: Revenue, Fees and
Commissions, Balance sheet and Customer number growth.
- Drive acquisition of NEW Corporate FMCG Business relationships
- Drive sustainable growth through understanding customer/prospects
needs and delivering innovative and customized financial solutions to meet
identified customer needs.
- Develop in-depth knowledge of the client’s strategy, financial
performance, industry/outlook/trends, and general macroeconomic issues and
trends in the country and other relevant geographies and ensure that this
is transferred to the relevant internal stakeholders
Sales
and business growth
- Execute clients deals in line with developed strategic client
plans.
- Execute sales growth tactics and targets in collaboration with
business partners (e.g. Sectors, Product Management teams, Bancassurance,
Capital and any other business partners).
- Ensure strong cross-selling of existing and new products to existing
and new clients.
- Responsible for maintaining a healthy link between the Balance Sheet
and Income Statement through managing the margins at which facilities are
made available to clients in the portfolio.
- Implement and control the pricing tactics and parameters for the
portfolio in line with pricing policy and financial targets.
- Drives the growth of non-financial performance such as new customer
acquisition, Net Promoter Score, updated customer information, accurate
segmentation of customers in the portfolio.
Relationship
Management
- Champion the delivery of consistent, seamless and trusted customer
service to ensure customer retention and loyalty.
- Personally maintain and deepen client relationships at the
appropriate level and foster long-term client interest.
- Relationship Management of Key Regional Customers and
Stakeholders.
- Develop critical relationships with client decision makers and
regularly define and communicate commercial opportunities for new and
existing clients of KCB Group.
Account
monitoring
- Monitor daily referrals to ensure that client facilities are managed
within the parameters set by the Bank
- Exercising discretion regarding account conduct based on a close
knowledge and understanding of client activities
Risk Management
- Ensure timely submission of quality credit proposals in conformity
with the Credit Policy guidelines and requirements.
- Maintain the quality of assigned portfolio within stipulated
Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
- Manage and maintain robust monitoring, controls, business
continuity, governance and risk management environment
- Ensure timely preparation of relevant reports and daily monitoring
of accounts to ensure facilities have accurate interest rates, are within
the approved limits, and taking remedial actions in line with
policy.
- Ensure compliance to the Bank’s policies, procedures and regulatory
requirements.
Qualifications, Experience
and Competencies
The
ideal candidate should possess the following qualifications, experience, and
capabilities:
- Bachelor’s Degree from a recognized university
- Minimum of seven (7) years’ banking experience, preferably within a
reputable financial institution, with significant exposure to Corporate
Banking and Relationship Management.
- At least five (5) years’ experience managing corporate relationships
within the FMCG sector, with a proven track record in client acquisition,
portfolio growth, and revenue delivery.
- Demonstrate expertise in Credit, financial analysis, and client
portfolio management, with a minimum of five (5) years’ relevant
experience..
- Sound knowledge of Trade, Transaction Banking, and other Corporate
Banking products and solutions.
- Deep understanding of FMCG industry value chains, market dynamics,
and the key drivers of business performance within the sector.
- Strong sector expertise with a thorough understanding of emerging
trends, opportunities, risks, and competitive developments within the FMCG
industry.
- High level of digital awareness and proficiency in the use of
banking systems, data analytics tools, and business applications.
- Strong commercial acumen with the ability to identify opportunities,
develop winning strategies, and deliver sustainable business growth.
- Excellent research, analytical, financial modelling, and
problem-solving skills, coupled with strong attention to detail.
- Outstanding communication, negotiation, stakeholder management, and
relationship-building capabilities.
- High levels of integrity, professionalism, and sound judgment, with
the confidence and courage to constructively challenge established
practices, drive improvements, and influence decision-making.
- Self-driven, results-oriented, and capable of thriving in a dynamic,
fast-paced, and highly competitive business environment.
How to Apply
