United Bank for Africa (UBA) Kenya is hiring a Relationship Manager – Public Sector skilled in public sector portfolio management, business development, and client relationship management.
Duties & Responsibilities
Responsible
for;
- Developing, growing and managing customer relationships and for
increasing the Bank’s revenue through marketing of the banks products and
services to identified Public Sector Customers.
- Growing the Bank’s share of Public Sector business in the country by
developing and maintaining relationships with the Government.
- Driving Trade business opportunities in the African countries where
UBA has established presence by networking with multinationals, large
corporate to ensure that they benefit from the full range of UBA’s Trade
Services and Products.
- Management of Public Sector portfolio of customers ensuring that
they receive the appropriate level of service and advice to meet their
specific needs
- Spear head budget preparation of the unit, annual marketing plans
and strategies to achieve targeted growth objectives.
- Drive client acquisition and management of existing Public Sector
client relationships consistent with the Bank’s strategy in-order to
achieve desired quality business growth
- Enhance client retention by providing a one-stop point of contact
for all the client’s needs and requirements while providing world class
customer service
- Establish and develop various sales strategies to meet ever changing
customer needs in liaison with the New Product Development Team
- Maintain, acquire and reactivate customer relationships to improve
deposit liability growth and mix.
- Conduct market research and competitor analyses within marketing
area and strategize plans that will give the bank a large part of the
market within its vicinity
- Monitor and control business office income and expenditure to ensure
profitability.
- Recommend the creation of viable and profitable risk assets to
increase business office profitability.
- Identify and develop conglomerates banking relationships
- Sourcing for and monitoring of customer’s tenured investment /
facilities\
- Design product offerings tailored to meet the needs of public sector
in the country while maintaining regular contacts with Parastal Heads and
other executives to push the Bank’s public sector business.
- Coordinate Marketing of Regional Trade opportunities covering import
and export financing and services, across the group
- Identify Regional Trade Finance opportunities and trends common
across geographies and develop generic solutions to exploit for the
benefit of clients and the Banks
- Build and maintain regional trade sales pipeline
- Ensure at a global level that structures, systems and resources
required to effectively service regional trade customers are in place
- Own, manage and update generic trade product programs for regional
trade products
- Maintain high level of contact with country heads for effective
coordination
- Keep abreast of local and international developments in the area of
trade
- Maintain up-to-date knowledge of competitive offerings in the market
- Establishment of service measurement systems/metrics
Qualifications
Education
- Minimum of Bachelors Degree ( with an MBA, MSC or its equivalent)
and/or
- Professional Qualification in Banking related disciplines
- Proficiency in Microsoft Office Suite
- Professional qualification in Customer Relationship Management and
Sales & Marketing
Experience
- Minimum experience –10 years cognate experience in management with
at least 3 years in a supervisory capacity
How to Apply
