Ampersand is hiring an Operations Coordinator to coordinate daily business operations and ensure efficient service delivery. The role is based in Nairobi and experience in fleet coordination is required.
The
operations Coordinator ensures that Ampersand’s fleet and teams are effectively
organized to support operations. The Operations Coordinator oversees vehicles
activities, dispatch fleet drivers, plans driving schedule, and ensure smooth
coordination across departments. This role requires responsiveness, strong
planning, and a focus on customer-centric service.
Key Responsibilities
Fleet
Coordination
- Ensure customer traffic and rescue requests are handled efficiently
and on time.
- Coordinate daily fleet activities across departments, including
battery pooling, swap stations, and commercial support.
- Support the loading, unloading, and movement of equipment and
materials between locations.
- Assist in vehicle and battery rescue operations by dispatching
drivers and following up until resolution.
- Work with procurement and logistics teams on routine fleet needs and
resource movements.
- Ensure all fleet vehicles are ready for operations; fueled/charged,
equipped, clean, and properly positioned.
- Monitor rescue response times and flag delays or issues for
follow-up and improvement.
- Ensure every rescue case is documented correctly and closed in the
system.
Operational Coordination
- Maintain regular communication with fleet drivers to support smooth
daily operations, adjust shift plans for fleet drivers to ensure
continuous coverage.
- Conduct basic training or refresher updates for fleet drivers on new
procedures.
- Identify simple routing or driver allocation issues and raise
recommendations for improvement.
- Track key vehicle compliance items (insurance, inspections,
licenses) and ensure timely follow-up.
- Conduct basic spot checks on vehicles for cleanliness, safety, and
general standards.
- Ensure all fleet assets are accounted for and used in line with
company procedures.
- Keep accurate records and reports of vehicle usage, maintenance
schedules, and general fleet performance.
Qualifications
- Bachelor’s Degree or Higher Diploma in Business, Logistics,
Operations Management, or a related field.
- Minimum 3 years’ experience in fleet coordination, logistics
support, operations, or customer service.
- Experience working in fast-paced operational environments with
real-time response requirements supervising or coordinating small teams
- Good understanding of fleet scheduling, dispatching, route planning,
and basic vehicle/motorcycle operations.
- Experience resolving escalated customer or technical issues with
professionalism and empathy.
- Excellent communication and interpersonal skills both written and
verbal to engage effectively with customers and technical teams.
- Highly organized, detail-oriented, and able to manage multiple
priorities simultaneously.
- Self-driven and proactive, with a positive attitude and commitment
to customer satisfaction.
How to Apply
