Job Title: Global Head of Portfolio Performance
Date Posted: 08/07/2026
Job Type: Full Time
Employer: BURN
Industry: Sales & Marketing
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 22/07/2026
Looking for a sales & marketing job in Kenya?
BURN is hiring a Global Head of Portfolio Performance skilled in project portfolio management, performance analytics, commercial strategy, and cross-functional leadership.
About the role
The Global Head of Portfolio
Performance is accountable for the end-to-end management of the portfolio
lifecycle across all electric markets. This role ensures that credit is issued
responsibly, monitored effectively, and recovered efficiently — safeguarding
both portfolio quality and investor confidence. It blends strategic credit
ownership, analytical insight, and field execution — ensuring repayment
excellence through robust processes, cross-functional collaboration, and
disciplined operational follow-through.
Duties and Responsibilities
Portfolio Strategy, Lifecycle
& Investor Risk Management
- Own the end-to-end credit
lifecycle, from credit assessment and onboarding to repayment,
collections, and recovery, ensuring strict adherence to company policies
and investor standards.
- Serve as the internal
owner of the portfolio strategy, fostering alignment across commercial,
CX, finance, and strategy teams to balance portfolio growth with credit
quality.
- Establish, refine, and
implement credit risk management frameworks, including credit scoring,
approval protocols, limits, and collections standards.
- Lead data-driven
reporting and proactive mitigation of risks to investor returns.
- Develop and continuously
improve delinquency and repayment models, identifying early warning signs
and trends that inform business decisions.
- Translate credit insights
into operational adjustments, new pay plan structures, or product and
sales process refinements that enhance repayment outcomes.
Portfolio Health Monitoring & Interventions
- Continuously monitor the
credit health of country portfolios, identifying underperforming markets,
sales agents, or customer segments.
- Lead targeted portfolio
interventions — including repayment campaigns, training, restructuring, or
process audits — to boost collection rates and reduce delinquency.
- Drive continuous
improvement in portfolio management, reducing write-offs and optimizing
debt recovery in alignment with commercial and finance targets.
- Partner with regional and
country teams to ensure consistent performance discipline and
accountability.
Risk Analysis & Mitigation
- Conduct detailed analysis
of credit performance to identify risks related to creditworthiness,
repayment behavior, and macroeconomic factors affecting customers’ ability
to pay.
- Develop and maintain
portfolio risk dashboards (e.g., PAR, default, ECL) to inform management
and investor reporting.
- Recommend and implement
risk mitigation strategies, such as improved customer vetting, data
verification, and enhanced pay plan designs.
Debt Recovery & Collection Strategies
- Design and execute
comprehensive recovery and collections frameworks that minimize
delinquency and optimize repayment efficiency.
- Manage both call center
and field-based collection operations, including repossessions,
settlements, and customer win-back initiatives.
- Create segmented
collection strategies tailored to customer demographics and payment
behavior, balancing empathy and enforcement.
- Ensure standardized
Policies, SOPs, scripts, and incentive systems that support responsible
yet effective collections.
Field Audit & Sales
Quality Control
- Lead a team of field
auditors to verify customer authenticity, sales quality, and compliance
with credit processes.
- Implement post-sale
audits and customer revisits to detect fraudulent or poor-quality sales
and recommend corrective actions.
- Collaborate with
Commercial and CX teams to close the loop on sales and service issues
impacting repayment behavior.
Analytics, Insights & CX
Alignment
- Manage a team of credit
and data analysts to generate actionable insights on repayment trends,
delinquency patterns, and customer risk profiles.
- Work closely with cross
functional teams to ensure operational or product issues linked to
repayment are quickly resolved.
- Use data analytics tools
(Power BI, SQL, Excel) to enhance visibility and data-driven decision
making across the organization.
Stakeholder Management & Reporting
- Provide regular,
data-backed updates to senior leadership, investors, and the Board on
portfolio health, delinquency risk, and recovery progress.
- Build strong
collaboration with Finance, Sales, and Commercial teams to ensure
operational alignment.
- Lead quarterly portfolio
reviews with country and regional leadership teams to assess credit
quality, repayment progress, and intervention outcomes.
Team Leadership & Culture
Building
- Lead and mentor a
multidisciplinary team spanning CX, collections, auditors, and analysts,
fostering accountability and ownership.
- Set clear performance
targets for repayment, delinquency reduction, and recovery efficiency.
- Build a culture of
integrity, precision, and proactive problem-solving within the credit
organization.
How to Apply
