Royal Mabati is hiring a Customer Care Representative to handle client inquiries, process customer feedback, and resolve service issues.
Job Purpose
- The Customer Care Representative is responsible for providing
exceptional customer service by handling inquiries, resolving complaints,
and maintaining customer satisfaction through inbound and outbound
communication. The role ensures customers receive timely, accurate, and
helpful responses regarding products, services, and orders.
Responsibilities
Customer
Support
- Answer inbound customer calls, emails, and messages courteously and
professionally.
- Resolve customer issues, complaints, and queries effectively and
promptly.
- Provide accurate information regarding products, services, billing,
and policies.
Customer
Relationship Management
- Maintain and update customer records in the CRM system.
- Follow up with customers to ensure satisfaction and issue
resolution.
- Build trust and long-term customer relationships.
Call
Management & Documentation
- Log all interactions and maintain complete records of issues and
resolutions.
- Ensure timely updates of customer profiles and support cases.
- Monitor open cases and follow up for closure.
Product
& Process Knowledge
- Stay updated on all company products, promotions, and policies.
- Provide feedback from customers to improve products and services.
Compliance
- Adhere to company policies, data protection, and confidentiality
standards.
- Follow standard scripts and escalation procedures when necessary.
Qualifications &
Experience
- Customer service best practices and CRM systems.
- Diploma or equivalent qualification in a relevant field.
- Strong communication and active listening skills.
- Proficiency in MS Office and CRM tools.
Key Competencies
- Patience and professionalism.
- Customer-first attitude.
- Problem-solving mindset.
- Team collaboration.
How to Apply
