Job Purpose: Grow Bank’s custodial services offering to corporate and institutional clients, high net worth individual and investment groups positively contributing to the Bank’s profit & loss account.
Responsibilities and
Accountabilities:
Business,
Relationship & Sales Management – 70%
- Create sustainable business pipeline and conversion into business
covering corporate and institutional clients, HNIs and investment groups.
- Deliver value added services to clients by active participation in
business growth opportunities in relation to developing and execution of
new custodial products.
- Meet all Custody Clients at least once every quarter.
- Develop and implement a call plan for new target clients.
- Create product awareness via regular internal/external stakeholder
meetings and events.
- Actively scout for and apply for RFP / RFI and pension scheme
tenders and meet the application deadlines.
- Cross sell other bank products to prospective clients.
- Manage service delivery in accordance with the business plan and in
close liaison with other business teams and product partners.
- Strengthen client relationships and ensure customer satisfaction by
maintaining high visibility with client relationships.
- Ensure that all Client requirement/communication/ queries logged in
are responded to within 24 hours of receipt. Holding response to be sent
the same day in case the final response requires further investigation.
- Provide clients with timely notification of issues impacting the
market and their assets
- Provide timely notification and advice to the to the bank management
on issues and developments in the Custodial space.
- Continuous improvement and subsequent implementation of
interdepartmental and client SLAs.
Operational
Management – 10%
Account
Opening
- Facilitate smooth account opening and ensure that outstanding
account documentation is kept to a minimum
- Facilitate take-on of client assets from other custodians and
stockbrokers for new and existing clients
- Constantly monitor and maintain service standards
Process
– Reporting
- Review client & regulatory report packs for assigned accounts on
a monthly & quarterly basis
- Attend quarterly review meetings and AGMs for trustees, fund managers
and clients
Process
– Corporate Actions
- Effective follow up with the clients who have not provided the
voluntary corporate actions instructions.
- Interact effectively with the Officers of other Sections to ensure
adherence to guidelines for securities accounts, dematerialization and
physical securities maintenance and smooth processing of transactions.
Risk
and Compliance
- Support Head of Institutional Banking and Custodial Services and the
Custodial Operations team to ensure operations are managed in strict
compliance with the various local laws, jurisdictions, bank risk standards
and custodial services policy guide
- Support Head of Institutional Banking and Custodial Services to
manage and direct Operational Risk Management and Controls for the custody
service to ensure that the unit has minimal audit exceptions.
- Ensure that the regulatory requirements and deadlines are adhered to
with real-time escalation of any possible operational incidents /
operational loss / complaints to Head of Institutional Banking and
Custodial Services.
Minimum Requirements
- A degree in a business related field i.e Bachelor of Commerce,
Business Administration, Economics or Banking/Finance OR its equivalent.
- CISI qualification.
- Formal training in relationship management.
- 5 years banking experience, 3 of these in Custodial Services
How to Apply
