Job Purpose:
- To provide support to branches to ensure operational procedures and
processes are fully geared towards supporting business initiatives in an
efficient and risk-free environment.
- The role also entails identification and remedy of bottlenecks
and/or inconsistencies in Service Delivery platforms/ standards to ensure
uniform practices across the entire branch network.
- The job also entails monitoring of some branch operational processes
with a view of mitigating some operational risks.
Key Responsibilities:
Branch
Support:
- Ensure branch infrastructure requirements and process weaknesses are
addressed and meet the minimum standards set by the Bank.
- Responsible for timely identification of discrepancies or
inconsistencies in Service Delivery platform/standards and coordinate with
relevant units to ensure corrective action is taken in a timely manner.
- Monitor complaints emanating to and from branches for trends and
provide reports to relevant units for action.
- Provide a liaison point for co-ordination with external parties i.e.
interaction and communication specifically with KRA, CBK and KBA, as well
as external audit when necessary.
- Provide a co-ordination point and support for branch-related
operations projects including implementation.
- Play a central role in resolution of escalated branch operations
related queries (i.e. cash, account opening. clearing etc.) including
co-coordinating with other departments for quick resolution.
- Render support in opening of new branches/ Relocation/ Closures to
ensure basic minimum requirements are properly and comprehensively
covered.
- Including mock tests where there is data transfer.
- Support branches in emergency situations.
- Annual review of branch cash operating limits.
- End of year write offs/write backs including facilitation for fraud
related incidents that require write off.
- Review of Branch Policies and Procedures.
- Cash counts; Branches and Central cash unit (including offsite
ATM’s).
Controls
testing and Monitoring activities:
- Undertake comprehensive review of actual implementation of the
controls in place during branch visits including comprehensive cash and
value instruments counts.
- Ensure uniform implementation of procedures/ Controls across all
branches.
- Designing of branch controls review kits.
- Review of branch control test reports.
- Effectively monitoring and reviewing of; Time sensitive Head office
and Branches reconciliations. (Suspense accounts, Transit accounts) and
Various control/exception reports for any discrepancies for timely
corrections
- Timely Reconciliation of KPLC, ITAX, Business connect &
E-citizen accounts to avoid penalties.
Regulatory
Compliance Support:
- Co-ordination of various branch activities including unclaimed
assets reporting, responding to UFAA related queries, preparing customer
letters and responding to queries raised by UFAA.
- Ensure timely submission of the various regulatory returns i.e. CBK
(Schedule D0, FRC (Large cash and heightened activities)
- Timely response of agency notices (including payments where
applicable) and other queries by government agencies (KRA, CBK etc.)
Branch
support on Audit and Risk related matters:
- Attend Audit Entry and Exit meetings to keep abreast with matters
arising.
- In liaison with branch operations managers provide management
comments on audit findings with a view to providing practical alternative
solutions where standards are deemed to be deficient and suggestions for
relevant remedial actions.
- Coaching and mentoring of the Branch Operations team to address
specific weaknesses noted through direct interaction or matters arising
from Audit reports.
- Identify common weaknesses arising from Branch Audits and assess
implications from an operations perspective. Consider action
required arising there from and ensure uniform application across all
branches. This may require change of procedures, review of controls or
need for sensitization or training.
- Responsible to prompt, based on changes, audit findings or other
needs identified, the review of processes and procedures, and also
dissemination of any new procedures/controls or guidelines to relevant
staff members for uniform implementation across branches.
- Review of all outstanding Business support related Audit Corrective
plans and ensure that they are closed on time. Escalate to Head of
Business support for exceptions.
Branch
MIS and reports:
- Preparation of Branch MIS reports and provide recommendations with
regards to: Branch staffing requirements and decisions, Branch operating
hours, Customers that can be moved to channels.
- Preparation of daily executive reports; Outward payments and
liquidated deposits.
Academic Qualifications:
- Bachelor’s degree in business, Banking or related field.
Work Experience:
- At least 4 years relevant experience in a similar role in a similar
sized organization.
Skills & Attributes:
- Planning & Organizational skills.
- Analytical skills and attention to detail.
- Strong oral and written communication skills.
- Interpersonal skills to manage stakeholders at all levels.
- Excellent judgment and analytical abilities and impeccable
integrity.
- Strong commercial awareness and an ability to connect to business
goals.
How to Apply
