Job Purpose
- The Training Assistant assists in preparation and
delivery of training and continuous learning in support of the company
workforce. He/she will support the Training Manager and operations team in
ensuring training design, content and delivery is aligned with the needs
of the business, with particular focus on the field force administering
and collecting credit products to small business customers. He/she will
assist in development of content in addition to conducting centralised
group training when required. He/ She will work closely with the senior
management team in special project work as required.
Roles and Responsibilities
- Training organization-Assist in maintaining and updating existing
training programmes and library of training materials, informed by SMT
& Market requirements Identify training shortfalls and assist in
developing materials as required.
- Training delivery-Assist in delivery of 4G Capital training courses
(average 1 week per month), supported by management and the Training
Manager. Assess candidate performance and submit suitability
recommendations.
- Content Management-Assist in preparation and delivery of both staff
and customers training.
- Assist in intel gathering which informs customer training needs.
- Assist in updating customer business training videos.
- Performance management-Quality Assurance (QA) to assess performance
of teams on company policies and procedures.
- Assist in conducting workforce Training Needs Analysis (TNA)-Conduct
continuous improvement programme to identify loopholes or training gaps.
- Provide Remedial/Refresher training to cover gaps identified in TNAs
and through QA
- Conduct follow up assessments on training delivered to ensure
adherence while providing feedback
Required Skills for a
Training Assistant
- Bachelor’s degree in Finance, Business Administration, Economics, or
a related field.
- Minimum 3 years of experience in training and development,
preferably within a financial or operations setting.
- Excellent communication and interpersonal skills.
- Field experience in retail and leading high performing teams
- IT and Technology literate
Personal Attributes
- Self-starter, problem solver and able to work under minimal
supervision
- Integrity
- Able to motivate teams and give developmental feedback
- Strong client service orientation
- Proficiency in leveraging digital learning platforms and tools.
- Specialized skills in Excel and Presentation.
- Keen attention to detail.
How to Apply
