Industry: NGO,
Department: Development and Communications,
Reports to: Direct line – Chief Development Officer
& Dotted lines – Grants & Impact Manager,
Location: Laikipia, Isiolo & Meru,
Gross Salary: Competitive,
Our client is a Wildlife Conservancy organization looking to hire a Salesforce Developer & Administrator is responsible for the administration, configuration, and continuous optimization of the Conservancy’s Salesforce platform as a central system for donor management, fundraising, and programme monitoring, evaluation, and learning (MEL).
The role ensures data integrity, system reliability,
and effective reporting while supporting system integrations and user adoption.
It enables teams to manage stakeholder relationships, track performance, and
make data-driven decisions.
Duties and
Responsibilities:
Salesforce Administration, Configuration & Data
Governance
- Administer and maintain Salesforce, including
user management, profiles, permission sets, and security settings.
- Ensure data accuracy, integrity, and consistency
across all Salesforce records.
- Configure and customize Salesforce to meet
Development and MEL needs (custom objects, fields, page layouts,
workflows, and automations).
- Collaborate with stakeholders to gather
requirements and translate them into scalable system enhancements.
- Develop and maintain donor segmentation models
based on giving history, behaviour, and demographics.
- Maintain technical documentation, SOPs, and user
training materials.
- Monitor and enforce data quality standards,
governance protocols, and compliance requirements.
Analytics, Reporting & Insights
- Design and maintain dashboards and reports to
support fundraising performance, donor engagement, and programme/MEL
tracking.
- Deliver regular (weekly, monthly, quarterly)
reporting for internal teams, senior leadership, and Board-level review.
- Develop pipeline and performance tracking tools
to support fundraising strategy and forecasting.
- Translate data into clear insights and
recommendations to inform decision-making.
- Ensure consistent data structures and coding to
enable accurate analysis across campaigns and programmes.
Systems Management & Optimization
- Support the implementation and continuous
improvement of Customer Relationship Management (CRM) strategy, including
the effective use of platforms such as Salesforce and Active Campaign to
enhance stakeholder engagement, data management, and reporting.
- Ensure donor data is high-quality, standardized,
and optimized for fundraising and communications.
- Stay up to date with Salesforce releases and
implement relevant enhancements.
- Troubleshoot and resolve system, configuration,
and user issues on time.
- Work with Finance and Grants teams to reconcile
data between Salesforce and financial systems (e.g., Sage)
Integration & Data Architecture
- Lead and manage integrations between Salesforce
and key platforms (e.g., Tableau, Kobo Toolbox, Formula, financial
systems, marketing automation tools)
- Oversee and optimize tools, including
AppExchange applications, data loaders, and document generation tools.
- Ensure seamless data flows and system
interoperability across the organization.
- Continuously improve data architecture and
processes to support scalability and reporting needs.
User Support, Training & Adoption
- Provide training and ongoing support to staff to
drive Salesforce adoption and effective use of data.
- Promote best practices in data entry, reporting,
and system use across teams.
- Act as a key partner in building a data-driven
culture within fundraising and programme teams.
Operational & Programmatic Support
- Support donor stewardship and digital
initiatives, including campaign and event data management
- Where necessary, support data collection for
special programmes (e.g., rhino adoption/naming, visits, and experiences)
- Produce programme-specific dashboards and ensure
timely data availability
- Identify and implement process improvements to
enhance efficiency and effectiveness.
Additional Duties.
- Perform other related tasks to support
organizational objectives.
Qualifications
& Job Specifications
- Bachelor’s degree in Computer Science,
Information Technology, Data Analytics, or a related field.
- Minimum of 4 years’ experience in Salesforce
administration and/or development.
- Proven experience in Salesforce configuration,
customization, and user management
- Strong knowledge of Salesforce CRM
functionalities (objects, workflows, validation rules, security settings).
- Experience in data management, including data
cleaning, validation, and integrity controls.
- Experience integrating Salesforce with
third-party platforms (e.g., marketing systems, Tableau, financial
systems, Kobo Toolbox, Formula).
- Experience working with CRM systems in a
nonprofit or fundraising environment is an added advantage.
- Salesforce Administrator Certification. Will be
an added advantage
- Salesforce Platform App Builder or Developer
Certification. Will be an added advantage
- Familiarity with Nonprofit Success Pack (NPSP).
Will be an added advantage
- Data analysis and reporting skills, including
dashboard development.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to data
accuracy and quality.
- Good communication and interpersonal skills.
- Ability to translate technical concepts into
user-friendly information.
- Ability to train and support users effectively.
- Strong organizational and time management
skills.
- Ability to manage multiple priorities and work
collaboratively.
- Understanding of fundraising processes and donor
management is desirable.
- Commitment to promoting a data-driven culture.
How to
Apply
If you are up to the challenge and possess the
necessary qualifications and experience, please send your CV only quoting the
job title in the email subject (Salesforce Developer & Administrator)
to jobs@corporatestaffing.co.ke by 1st June 2026
N:B Only shortlisted candidates will be contacted. If
you do not receive any communication from us within two weeks of your
application, kindly consider your application unsuccessful. We appreciate your
interest and thank you for applying
Corporate
Staffing Service never asks candidates to pay any money or pay for tests at any
stage of the recruitment process.
