Are you passionate about driving enrolment growth and building strong relationships with families? Do you thrive in a role where strategy, customer experience and results go hand in hand?
At Enko
KISC, we are looking for a Sales & Customer Manager to lead enrolment growth across our
four campuses, strengthen admissions operations, and ensure every prospective
family experiences the highest standards of service from first enquiry to first
day of school.
This is a strategic and hands-on leadership role for someone who combines commercial acumen, strong stakeholder management, and a passion for education.
As
the Sales & Customer Manager, you will play a pivotal role in achieving
KISC’s growth goals by leading student recruitment, admissions conversion and
parent engagement across our four campuses in Kenya. You will combine strategy
and execution to strengthen enrolment, elevate the customer experience, and
position KISC as the school of choice for families.
Responsibilities
As
a Senior Sales & Customer Manager, you will be the face and voice of the
school for families and the wider community. You will play a key role in
driving enrolment growth and delivering an outstanding experience for students
and parents through the following responsibilities:
- Define and execute KISC’s student recruitment strategy across four
campuses
- Drive enrolment growth and manage the admissions journey end-to-end
- Build strong prospect pipelines through partnerships and outreach
- Support parent engagement and student retention initiatives
- Track admissions performance through the CRM and share insights with
management
- Lead and coordinate the local admissions and marketing team
- Partner closely with Heads of School on enrolment priorities
- Ensure strong and consistent Enko brand visibility across campuses
Qualifications
We
are looking for a candidate who brings more than just experience – someone
with the right skills and mindset to drive enrolment growth, build strong
relationships with families, and strengthen KISC’s position as a school of
choice. The ideal candidate will have:
- Bachelor’s Degree or Higher in Business, Marketing, Education
Management, or a Related Field: Provides a strong foundation for managing
admissions strategy and supporting school development objectives.
- 5 to 7 years of experience in Sales, Admissions, Marketing, or
Customer Relationship Management: Essential for driving enrolment growth,
managing the admissions pipeline effectively, and ensuring a strong
experience for prospective families from first contact to enrolment.
- Proven Track Record in Growth and Conversion Management: Important
to strengthen KISC’s enrolment strategy, improve conversion rates, and
support the school’s long-term development objectives.
- Experience in Team Leadership and Stakeholder Coordination: Critical
for managing the admissions function effectively, collaborating with
academic and operational teams, and ensuring alignment across departments.
- Familiarity with CRM Tools and Digital Marketing Strategies:
Necessary to manage enquiries efficiently, track admissions data, and
support outreach and visibility through digital channels.
- Strong Analytical Skills and Experience with KPIs and Reporting
Tools: Important for monitoring performance, identifying trends, and
making informed decisions to improve admissions outcomes.
- Excellent Communication and Relationship-Building Skills: Essential
for engaging with prospective families, representing KISC professionally,
and building trust with both internal and external stakeholders.
- Strong Customer-Centric Mindset with a Hands-On and Proactive
Approach: Important to deliver a high-quality admissions experience and
respond effectively to the needs of families throughout the enrolment
journey.
- Knowledge of the Kenyan Private or International School Landscape:
Highly valuable for understanding the local context, positioning KISC
effectively, and identifying opportunities for growth.
How to Apply
