Community Manager Job in Kenya

About the Role

Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.

Responsibilities:

Daily Community Engagement:

Actively manage and participate in daily conversations within Slack.
Initiate discussions, encourage participation, and keep the community engaged and connected.
Maintain a professional, welcoming, and upbeat tone across all interactions.

Relationship Building & Member Connections:

Introduce and connect members based on shared goals, interests, and needs.
Foster collaboration and meaningful peer-to-peer relationships within the community.
Act as a connector to strengthen engagement and trust among members.

Member Check-Ins & Satisfaction Management:

Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
Identify engagement gaps, concerns, and opportunities for improvement.
Proactively address member needs to ensure long-term satisfaction and retention.

Event Coordination & Execution:

Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
Manage event logistics and ensure a smooth, high-quality member experience.
Support initiatives that deepen relationships and strengthen community bonds.

Engagement Tracking & Reporting:

Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
Record and report insights related to member engagement and satisfaction.
Use data to inform retention strategies and community improvements.

Feedback & Survey Management:

Manage satisfaction surveys through tools such as Typeform and email.
Analyze feedback and share actionable insights with internal stakeholders.

Retention & Ownership:

Monitor churn indicators and proactively support retention efforts through relationship-building.
Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
Remain flexible and adaptable to evolving community needs and priorities.

What Makes You a Perfect Fit

Outgoing, proactive, and confident in starting and maintaining conversations.
Strong relationship-builder with a community-first mindset.
Highly professional communicator across Slack, email, and video calls.
Customer service–oriented with a focus on member satisfaction and retention.
Ownership-driven, adaptable, and comfortable operating independently.
Organized, detail-oriented, and enthusiastic about community engagement.

Required Experience & Skills

Excellent, neutral, US-friendly spoken English accent.
Strong written and verbal communication skills.
Proven ability to build relationships and engage diverse stakeholders.
Experience coordinating or supporting member-focused events.
Access to personal equipment suitable for full-time remote work.
Availability to work U.S. hours (ET–PT).
Strong adaptability and willingness to take on evolving responsibilities.

Ideal Experience & Skills:

Previous experience in community management, member success, or relationship management.
Background in event planning or customer-facing roles.
Familiarity with Slack and Typeform.
Experience working with U.S.-based clients or understanding U.S. communication styles.
Demonstrated success improving engagement, satisfaction, or retention metrics.
Based in LATAM or Africa (preferred, not required).

What Does a Typical Day Look Like?

A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:

Actively engage with members in Slack, starting conversations and responding to discussions.
Introduce members to one another based on shared interests and goals.
Monitor engagement levels and identify members who may need additional support.
Coordinate and prepare for upcoming community events or meetups.
Review feedback, survey results, and engagement data to identify improvement opportunities.
Communicate insights and updates to internal stakeholders.
In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.