Job Summary•
Responsible for recruiting and maintaining a portfolio of
wealth clients, by selling a high-quality, relationship-oriented, financial
planning service, supported by a dedicated Account Executive. Clients are
recruited from the existing Bank customer base and externally with the aim of
developing significant sales, and high levels of client satisfaction through a
mutually beneficial relationship.
The client relationship is managed on a highly proactive
and ongoing basis over an extended period. Whilst part of a team, the jobholder
operates on a mobile basis, meeting clients at times and locations convenient
to the client
Job
Description
Key accountabilities/Deliverables/Outcomes
Relationship
Management and Cross-Selling: Time split 85%
- Be the first point of contact for customers in the portfolio
- Drive any required communication to customers in the portfolio
- Proactively target and recruit clients, through referrals from
existing customer portfolios
- Proactively engage customers in existing portfolios to onboard close
family members as part of the family banking strategy
- Ensure new customers meet CLM Involved measures upon handover from
the Premier Acquisition team. Involved tracking will commence from Day 31
to Day 90 and will ensure continued account funding, digital usage and
product holding
- Complete a detailed Customer Discussion Document for new customers
upon hand-over from the Premier Acquisition team
- Ensure the customer portfolio meets CLM Engaged measures – account
funding, digital usage, and product holding
- Drive increased assets balance sheet per customer, liabilities
balance sheet per customer and revenue per customer through continued
customer engagements
- Monitor and ensure funding of Zero Balance Accounts, Low Funded
Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as
part of ensuring funding growth.
- Ensure ongoing reviews of the Customer Discussion Document for each
customer in the portfolio and drive satisfaction through proactive
identification of identified clients’ ongoing financial needs and
cross-sale of required solutions.
- Actively drive cross-sale targets for the portfolio across product
lines – Assets, Liabilities, FX, etc.
- Proactive engagement of required business specialists to support the
fulfillment of customer needs
- Manage the client portfolio, making proactive contact on a regular
basis and meeting clients at their convenience, and maintain an updated
calendar/diary to track customer meetings
- Ensure customers in the portfolio are contacted/engaged as per the
laid down Premier Customer Engagement procedures
Business
Management: Time split 15%
- Ensure the targeted level of business results (i.e. income, balance
sheet, costs, client satisfaction, and client recruitment) for the
jobholder’s own portfolio are maintained
- Review portfolio on a regular basis recommending clients
- Adhere to standards, legal and regulatory, in accordance with the
Absa Premier guidelines and Head Office instructions
Risk
and Controls
- Ensure that all activities and duties are carried out in full
compliance with regulatory requirements, Enterprise-Wide Risk Management
Framework and internal Absa Policies and Policy Standards. Understand and
manage risks and risk events (incidents) relevant to the role.
Role/person
specification
Qualifications
- Bachelor’s degree from a recognized university
Experience
- Circa 2 years’ experience in High Net Worth Individuals relationship
management, private banking, luxury sales, or related fields experience
- Record of achievement in a sales and service environment
- Experience in handling customer complaints
- Previous experience in handling operational risk issues
Knowledge
and Skills
- In-depth knowledge of the full range of Absa Africa retail product
set and services and an overview of corporate and small business services
- In-depth understanding of technical support systems e.g. Flex, BOC,
IBOC
- Detailed understanding of the retail network business processes and
operating procedures.
- Thorough knowledge of operating instructions and audit requirements.
- Good understanding of Absa Africa’s risk policy
- Awareness of Absa Africa’s retail strategy, operating structures,
and interfaces
- Knowledge of Absa Africa people’s policy and procedures
- Understanding of the local competitor market.
- Team leader experience
How to Apply
