About the Role
We
are seeking a proactive and detail-oriented Credit Controller to
join our Finance Team. The role is responsible for monitoring customer
accounts, assessing creditworthiness, managing outstanding debts, and ensuring
timely collection of receivables.
You will play a key role in supporting healthy cash flow, minimizing credit
risk, and building strong customer relationships in line with company credit
policies.
Key Responsibilities
Credit
Management
- Evaluate customer credit applications and recommend credit limits as
per company policy.
- Monitor and review customer accounts to identify potential payment
challenges or credit risks.
- Maintain accurate and updated customer credit files and compliance
documentation.
Collections
& Follow-up
- Work closely with the Debt Collection Team to pursue overdue
accounts.
- Ensure accurate allocation of customer payments against invoices.
- Communicate proactively with clients regarding outstanding balances,
payment terms, and credit issues.
- Negotiate payment plans or settlements and escalate complex cases to
the accountant – Receivables.
Reconciliation
& Reporting
- Reconcile customer accounts and resolve discrepancies promptly.
- Prepare and review debtor aging reports; flag long-outstanding
accounts for action.
- Generate weekly and monthly collection reports, highlighting trends
and risks.
- Support internal and external audit processes with required
documents.
- Advanced (Level 2)
Responsibilities
- Develop and implement improved credit control processes and
strategies.
- Analyze debtor performance and recommend account suspensions or
recovery actions.
- Coordinate with Sales and Customer Service to resolve client
disputes quickly.
- Support automation of credit dashboards and monitoring tools.
- Contribute to policy reviews on credit terms and customer
classifications.
- Train and mentor Debt Collection Officers.
Qualifications
Education
- KCSE Mean Grade B and above
- Diploma or Degree in Finance, Business Management, or Business
Administration.
- CPA II or equivalent qualification (ACCA, CIMA) is an added
advantage.
Experience
- Minimum 3 years of experience in credit control, receivables, or
debt recovery in a fast-paced environment.
- Proven experience in credit risk assessment, debt collection, and
account reconciliation.
- Proficiency in QuickBooks and Microsoft Office Suite.
Skills
& Competencies
- Strong analytical and negotiation skills.
- Excellent communication and client relationship management.
- High accuracy and attention to detail.
- Good understanding of credit risk, reconciliations, and reporting.
- Proficiency in Excel, QuickBooks, and ERP systems.
- Ability to work under pressure and meet deadlines.
- High professional integrity and confidentiality.
How to Apply
