Job Specifications
Duties and responsibilities will entail:
- Managing incoming and outgoing calls and route
to appropriate persons.
- Directing enquiries from external stakeholders
to the relevant employees.
- Managing guests in a professional manner.
- Managing internal stakeholders.
- Monitoring flow of visitors for security
controls.
- Maintaining the appointment diary either
manually or electronically.
- Maintaining the facilities booking system i.e.
booking of boardrooms and meeting room.
- Scheduling appointments for internal and
external stakeholders.
- Maintaining call records and expenditure for
monitoring purposes.
- Implementing Quality Management System standards
and continuously identifying and managing risks.
- Scheduling appointments for internal and
external stakeholders.
- Maintaining call records and expenditure for
monitoring purposes.
- Providing information on the Authority’s
products/services.
Person Specifications
For appointment to this grade, an officer must have
at least:
- Diploma in any of the following: Customer Care,
Front Office Management, Public Relations, International Relations,
Communication Studies or equivalent qualifications from a recognized
institution.
- Proficiency in computer applications.
Competencies and Skills
- Communication skills
- Interpersonal skills
- Report writing skills
- Presentation skills
How to
Apply
