Customer Care Specialist and be at the heart of driving customer satisfaction and growth in Kenya. This isn’t just a support role – it’s your opportunity to work directly with our dealers, distributors, and global teams, solving challenges, building strong relationships, and ensuring customers experience the very best of Kärcher. If you’re ambitious, detail-oriented, and ready to grow with a global brand, this is the role for you.
What You will Do
- Be the go-to person for dealers and distributors
across Kenya and East Africa.
- Handle questions on product availability,
pricing, orders, and deliveries with speed and professionalism.
- Proactively update clients on orders and
shipments, ensuring no surprises.
- Manage after-sales queries, complaints, and
returns alongside the service team.
- Enter and track orders in SAP, ensuring accuracy
in pricing, discounts, and terms.
- Liaise with warehouses, clearing agents, and
logistics teams to guarantee timely deliveries.
- Prepare trade documents (invoices, packing
lists, certificates, inspection requirements).
- Keep customer and product data accurate and up
to date.
- Share customer feedback and market insights that
shape sales strategies.
What We are Looking For
- Degree / Diploma in Business Administration,
Supply Chain, Sales, or a related field.
- 2–3 years’ experience in sales support, order
management, or customer-facing roles.
- Strong communication, problem-solving, and
multitasking skills.
- Proficiency in Microsoft Office; SAP experience
is a plus.
- A self-starter who is detail-oriented,
ambitious, and thrives in fast-paced environments.
- A team player who enjoys collaborating across
sales, supply chain, and customer teams.
How to Apply
Send
your CV and cover letter to cvs@afribusiness.co.ke with
the subject line “Customer Care Specialist” by C.O.B.
Wednesday, 15th October 2025.
