About the Role.
The role
holder will deliver Simple, memorable, and efficient customer experience by
efficiently managing customer orders from initiation to fulfillment. The role
is pivotal in maintaining customer satisfaction and fostering positive
relationships with clients.
The Job responsibilities.
- Order Management which includes Order Fulfilment
Coordination (On Time in Full ErrorFree).
- Customer Communication during and after the Lead
time.
- Monitor and analyze customer interactions and
feedback to identify trends, opportunities for improvement, and areas of
excellence.
- Process Optimization
- Identify process gaps or inefficiencies and
implement solutions to enhance productivity by developing SOP’s where
needed.
- Documentation, Record-Keeping, and reporting:
- Maintain accurate records and documentation and
timely submission of the same.
- Quality Assurance- ensure compliance to the
company policies, industry regulations and compliance standards. Conduct
regular quality checks to maintain the highest level of service quality.
Candidate’s profile
- Degree or a Diploma in business/social science
or an equivalent.
- At least 1 year Proven experience in customer
service, order processing, or a similar role, preferably in a retail,
e-commerce, or manufacturing environment.
- Strong communication skills, both verbal and
written, with a customer-centric approach.
- Excellent organizational skills and attention to
detail, with the ability
- to manage multiple tasks simultaneously.
- Proficiency in using order management software,
CRM systems, and Microsoft Office applications.
- Problem-solving abilities and a proactive
attitude towards resolving customer issues and improving processes.
- Adaptability and resilience in a fast-paced and
dynamic work environment.
How to Apply
Applications
to be sent via hr@kenchic.com with subject
before COB 24th September 2025.
