Do you light up when you know someone has had an amazing experience because of your work?
Are you
the type of person who goes the extra mile to make sure no one feels left
behind? At Somo Africa, we’re obsessed with making our entrepreneurs feel cared
for, celebrated, and part of a thriving community. And we’re looking for a
Customer Experience (CX) Officer who shares that obsession.
Key Responsibilities
- Roll out-fun, seamless onboarding journeys so
entrepreneurs feel at home from day one.
- Be the go to person for questions, support, and
encouragement across WhatsApp, SMS, calls, and events.
- Partner with coaches, mentors, and the alumni
team to make sure entrepreneurs are always connected and celebrated.
- Help entrepreneurs adopt our digital tools
(DigiSomo & DigiKua) and share feedback with the tech team to make
them even better.
- Collect feedback, track satisfaction, and turn
insights into action – because we’re obsessed with continuous improvement.
- Celebrate milestones, whether it’s an
entrepreneur’s first big sale, a KEBS certification win, or an epic Somo
Soko showcase.
Requirements
- Bachelor’s degree in Business, Communications,
Customer Experience, Entrepreneurship, or a related field.
- 2-3 years’ experience in customer experience,
community management, program coordination, or client-facing roles.
- Experience working with entrepreneurs, startups,
or BDS organizations is a strong plus.
- Demonstrated ability to manage multiple
priorities with attention to detail.
- Tech confidence Whatsapp bots, USSD tools,
online learning platforms.
- Comfortable with data, able to track
satisfaction, feedback, and usage trends.
- A customer first mindset with the ability to
make people feel valued.
- Amazing communication skills connecting with
people across different channels. • Energy, creativity and empathy
How to Apply
CV SEND
YOUR CV AND COVER LETTER TO: recruitment@somoafrica.org before
the end of 30/09/2025 Please include the role as the subject line.
Only
shortlisted candidates will be contacted.
Somo is
an equal opportunity employer and is seeking to recruit suitably qualified
persons.
