Duties and Responsibilities
Customer
Interaction & Support:
- Handle all incoming customer inquiries through
phone, email, and walk-ins in a professional and courteous manner.
- Provide detailed product information including
specifications, pricing, warranty terms, and availability.
- Educate customers about the company’s offerings
to help them make informed decisions.
Order
Processing & Tracking:
- Assist customers with order placement,
confirming product details, delivery timelines, and payment methods.
- Follow up with production and logistics teams to
ensure timely dispatch and delivery of customer orders.
- Keep customers updated on the status of their
orders, especially in case of delays or changes.
Issue Resolution:
- Receive, log, and resolve customer complaints,
returns, or product concerns promptly and effectively.
- Escalate unresolved issues to the appropriate
departments while maintaining accountability and tracking progress.
- Ensure customer feedback is addressed and used
to improve service delivery.
Customer
Relationship Management:
- Build and maintain strong, long-term customer
relationships to foster repeat business.
- Conduct periodic follow-ups with key clients to
assess satisfaction and identify opportunities for upselling or
cross-selling.
- Maintain updated customer records, including
contact details, communication history, and order preferences.
Internal
Coordination:
- Liaise with sales, production, dispatch, and
finance teams to ensure customer needs are met seamlessly.
- Communicate any customer-specific requirements
or complaints to relevant teams to facilitate tailored service.
Reporting
& Documentation:
- Maintain accurate and updated logs of customer
interactions using CRM systems or manual records.
- Generate daily, weekly, or monthly reports on
customer service performance, issues resolved, and feedback trends.
- Assist management with data analysis to improve
service processes.
Product
Knowledge & Continuous Learning:
- Stay updated on the latest products, changes in
inventory, and company policies.
- Attend regular training sessions to improve
communication, conflict resolution, and technical knowledge of products.
Support
in Sales & Marketing Initiatives:
- Support the sales team with customer insights
and historical data during campaigns or promotions.
- Help in organizing customer engagement
activities such as surveys, product demos, or open days.
Compliance
& Company Standards:
- Ensure all customer interactions comply with
company policies, ethical standards, and industry regulations.
- Handle sensitive customer data with discretion
and in line with data protection policies.
Key
Requirement Skills And Qualification
- Diploma or Degree in Business Administration,
Customer Service, or related field preferred.
- Minimum 5 years of experience in a customer
service or client-facing role
- Previous experience in a plastic tank or
manufacturing company will be a significant advantage.
- Strong verbal and written communication skills
- Excellent interpersonal and conflict-resolution
skills
- Proficient in Microsoft Office and CRM systems
- Ability to multitask and remain calm under
pressure in a fast-paced environment
- High level of professionalism, integrity, and
customer-centric mindset.
How to Apply
If you
meet the above qualifications, skills and experience share CV on jobs@britemanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.
