Job Title: Scheme Administrator (Check Off Support)
Hiring
Organization: Family Bank
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Banking
Job
Type: Full Time
Salary: KES
Date
Posted: 08/04/2025
Job Purpose:
- The Check-off Support Scheme Admin will have a
key responsibility for the quality of the centralized check off loan
portfolio by ensuring timely lodgment of data and speedy communication to
branches whilst constantly monitoring and reconciling the loan book to
ensure up to date information on individual loan account status
Duties and Responsibilities.
- Develop and maintain a good relationship between
the bank and the check-off loan employees.
- Offer accurate information about the bank’s
products and other services.
- Ensure timely lodgments of check off loans are
carried out and feedback to branches given in line with SLAs.
- Ensure timely collection of by products and
cheques for check-off loan repayments.
- Full Reconciliation of loan repayments, loan
balances and uploading of funds from employers in liaison with supporting
head office units.
- Constantly interacting with branches and giving
feedback on matters related to check off loans in terms of payments,
non-payments and loan status.
- Monitoring of delinquent and non- performing
portfolio of loan accounts and advise Branches timely on dropped cases/
non-payments for heightened recovery measures/ Re-advice.
- Issuance of stop orders of the cleared loans.
- Prepare monthly status reports for each scheme
company/ employer and MI reports.
- Coordinate scheme related activities to enhance
service delivery, penetration and improve the check off portfolio.
- Manage all aspects of risks associated with
check-off loans.
- Any other duties as may be assigned by
management.
Qualifications
- Hold a bachelor’s degree in business or related
field.
- At least three to four (3-4) years relevant work
experience in both credit and operations (personal banking and/or credit/
scheme loans administration).
- Have a proven performance record.
- Sound knowledge of Bank products and services.
- Knowledge and effective application of Bank
policies, processes, procedures and Central Bank
- Prudential Guidelines to consistently achieve
required results at Check-off support.
- Computer skills: Ability to use MS Word,
Power-point, Advanced Excel and Analysis of Data
Key Competencies
- Excellent interpersonal skills with the ability
to effectively work with individuals and groups at all organization
levels; ability to work independently and as part of a team.
- Evidence of the ability to prioritize tasks,
organize and deliver results in a demanding environment.
- Ability to work accurately with close attention
to detail; must have eye for details, strong ability to scrutinize and
examine.
- Excellent customer service skills with the
ability to respond to inquiries or complaints effectively and in a timely
manner.
- Should be innovative in identifying new ways of
improving the check-off lending and perfection process.
- Uplholds high standards of Professionalism,
Integrity and respect for others.
- Willingness to adapt to changing business needs
and deadlines.
How to Apply
ALL applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 6 th August 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
 Job in Kenya - Family Bank){kind=link}