Job Title: Customer Service Coordinator
Hiring
Organization: Bridge Talent Management
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Customer
Service
Job
Type: Full Time
Salary: KES
Date
Posted: 08/13/2025
Key Responsibilities:
- Manage overall client communication for
processed orders – Act as the main point of contact between the Operations
team and clients, ensuring all updates, queries, and concerns are
addressed promptly and professionally.
- Liaise with Sales, Production, and Supply Chain
departments – Work closely with internal teams to ensure smooth order
processing and timely delivery, while maintaining alignment with client
requirements.
- Escalate client issues to relevant departments –
Identify and escalate operational or service-related challenges to the
right teams for quick and effective resolution.
- Oversee order distribution to departments –
Ensure all incoming orders are accurately assigned to the correct
departments for processing, tracking, and delivery.
- Prepare operational reports and dashboards –
Compile and analyze operational data to create reports and visual
dashboards that support decision-making and performance tracking.
- Manage the after-sales department – Oversee
after-sales activities to ensure clients receive continuous support, issue
resolution, and a positive post-purchase experience.
- Update and chair Work-In-Progress (WIP) meetings
– Lead regular operational meetings to track progress, address challenges,
and align team priorities.
- Undertake other assigned duties – Support the
operations team and management by taking on additional responsibilities as
needed to meet business goals.
Qualifications:
- Diploma or Bachelor’s degree in Business
Administration, Customer Service, Operations Management, or related field.
- Minimum 3 years’ experience in customer service,
operations, or a related role.
- Must have attained a minimum grade of B- (minus)
in KCSE (Form 4).
- Proficiency in MS Office Suite (Excel, Word,
PowerPoint).
- Experience in preparing reports and dashboards
is an added advantage.
Soft
Skills:
- Excellent communication and interpersonal
skills.
- Strong problem-solving and conflict-resolution
abilities.
- High attention to detail and accuracy.
- Ability to work under pressure and meet
deadlines.
- Strong organizational and multitasking skills.
- Customer-focused mindset with a proactive
approach.
How to Apply
