Job Title: KE-Program Processing Associate (KE)
Date Posted: 24/06/2026
Job Type: Full Time
Employer: Church World
Service
Industry: Project
Management
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 07/07/2026
Primary Purpose
This position is responsible for applying in-depth USRAP knowledge to process and implement policies for cases throughout the USRAP Programs pipeline.
This includes processing cases through the various case processing stages including; Acceptance to Program, Prescreening, USCIS Support, Correspondence, Medicals, Assurance, Cultural Orientation and Travel. This position contributes to the overall case management of the USRAP pipeline.
Responsibilities
Program
Administration (50%)
- Ensure high‑quality refugee processing through strict adherence to
CWS/RSC Africa, Department of State (DOS), USCIS, and Refugee Processing
Centre (RPC) policies, procedures, eligibility criteria, and data‑management
standards.
- Execute assigned refugee case processing tasks accurately and within
established timeframes, in line with approved policies and procedures.
- Maintain complete, accurate, and up‑to‑date case records, including
timely and correct updates in START.
- Serve as a Programs Processing Point of Contact for assigned case
processing activities, supporting effective coordination and timely task
completion.
- Support Program Processing Supervisors in the development of
training schedules and delivering training sessions as requested.
Compliance
(30%)
- Conduct case processing activities in accordance with policies and
procedures issued by PRM, RPC, and CWS/RSC Africa.
- Support the development and updating of Processing Guides
- Perform regular quality control checks and ensure that all case
updates in START are completed accurately and in compliance with
established standards.
Representation
and Engagement (10%)
- Maintain effective working relationships with RSC implementing
partners, including PRM, IOM, UNHCR, RPC, and domestic Resettlement
Agencies, to support coordinated and compliant refugee processing.
- Represent and promote organizational policies, procedures, and
values through professional conduct and consistent communication with
staff and partners.
Additional
Responsibilities (10%)
- Undertakes additional work-related duties as agreed upon by Programs
leadership to support Programs and CWS/RSC Africa, including
administrative tasks
- Any other duties as assigned
Qualifications
Experience:
- A minimum of four (4) years relevant paid work experience required.
- Previous experience conducting trainings or presentations preferred.
Skills:
- Demonstrated written and spoken fluency in English, with strong
verbal and written communication skills.
- Strong interpersonal and diplomacy skills, with the ability to work
effectively in a multicultural environment.
- Strong computer skills, with Microsoft Office applications;
- Excellent organizational and time management skills.
- Excellent organizational, planning, and time‑management skills, with
the ability to prioritize tasks and meet deadlines.
Education
& Certifications:
- Bachelor’s Degree in a relevant required.
Abilities:
- Strong attention to detail with the ability to maintain high
performance standards and meet set deadlines.
- Sound judgment and problem‑solving skills, with the ability to seek
guidance when faced with unexpected challenges.
- Ability to manage a large and diverse workload under pressure while
maintaining professionalism with colleagues, partners, refugees, and
stakeholders.
- Ability to adapt to urgent priority changes including and not
limited to primary assigned tasks changing in short notice.
- Maintain the integrity of official records.
How to Apply
