HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent (24/7 Shift Rotation) to join our team.
Your role at HFM:
- Respond to client inquiries – handle incoming
calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client
inquiries regarding products, services and technical support.
- Provide product information and assistance –
educate clients on the features, benefits, promotions, and usage of
products and services.
- Offer guidance and troubleshoot support to
assist clients.
- Collaborate with cross-functional teams to
address clients’ needs and resolve complex issues.
- Escalate complex or unresolved issues to the
appropriate person or Manager.
- Identify areas for improvement and share
suggestions and feedback with the team.
Requirements
What You
Bring:
- Flexibility to work on a 24/7 rotational shift,
including nights and weekends.
- University degree (Business, Finance, Marketing,
or related fields) or comparable experience in customer support,
hospitality, or client-facing roles.
- Fluency in English and Swahili is required.
Additional languages are an advantage.
- Confident communication skills, with a
customer-first mindset.
- Basic understanding of financial markets and
trading platforms (MT4/MT5 knowledge is a plus).
- Familiarity with CRM and support tools like
Zendesk, Freshdesk, or Salesforce.
- Knowledge of KYC/AML processes and regulatory
frameworks in the African market is beneficial.
- Ability to multitask and thrive under pressure
in a dynamic environment.
How to Apply
