We are seeking dynamic and guest-service-focused individuals to join our team as Casual Servers within a bustling 5-star hotel environment. The ideal candidates will have a passion for seamless execution of exceptional service, possess excellent communication skills, a strong background in banquets and event service, and thrive in a fast-paced luxury hospitality setting.
Key Responsibilities
Guest
Service:
- Provide warm and personalized service to guests,
ensuring a memorable dining experience.
- Greet guests upon arrival, assist with seating
arrangements, and provide menus.
- Offer recommendations and answer questions about
menu items, ensuring guests’ needs are met.
Order
Management:
- Take accurate food and beverage orders and relay
them to the kitchen and bar staff promptly.
- Ensure orders are delivered in a timely and
organized manner, adhering to quality standards.
Knowledge of Menu:
- Possess in-depth knowledge of the menu,
including ingredients, preparation methods, and potential allergens.
- Stay informed about daily specials and
promotional offerings.
Upselling
and Recommendations:
- Proactively suggest additional items or upgrades
to enhance the guest experience.
- Provide recommendations for wine pairings and
other beverage options.
Table
Maintenance:
- Monitor and maintain cleanliness and
organization of tables, chairs, and dining areas.
- Attend to guests’ needs throughout the meal,
including refilling drinks and clearing empty plates.
Banquet
Set-Up:
- Assist in the set-up of banquet rooms, ensuring
all tables, chairs, linens, and table settings are arranged according to
event specifications.
- Collaborate with the banquet team to arrange
décor and other event elements.
Team
Collaboration:
- Collaborate effectively with kitchen and bar
staff to ensure seamless service.
- Communicate guest feedback and special requests
to relevant team members.
Upscale
Presentation:
- Present a polished and professional appearance,
adhering to the hotel’s grooming and uniform standards.
- Handle silverware, glassware, and other
tableware with care and precision.
Adherence
to Policies:
- Adhere to health and safety regulations, food
handling guidelines, and hotel policies.
- Maintain a high level of cleanliness in personal
work areas and adhere to hygiene standards.
Requirements
- A minimum of 6 months working experience in a
restaurant or hotel with a degree / diploma / certificate in hospitality
management OR 2 years working experience in a restaurant or hotel with a
non-hospitality management degree/diploma.
- Previous experience in a high-end restaurant or
luxury hotel setting preferred.
- Exceptional guest service and interpersonal
skills.
- Ability to work flexible hours, including
evenings, weekends, and holidays.
- Knowledge of fine dining etiquette and service
standards.
- Strong communication and teamwork skills.
- Attention to detail and the ability to multitask
in a fast-paced environment.
- Flexibility to work evenings, weekends, and
holidays as per the business needs.
How to
Apply
