REFNO: CSE-CC-006-07-2024
The primary tasks, duties, and responsibilities of
the Training Assistant are.
Design, lead, and execute effective learning
programs and talent development strategies across the company.
Pilot the development of management training
programs for the organization.
Create a culture of continuous development and
monitor and evaluate the effectiveness of the training programs.
Utilize available resources to organize,
develop, and prioritize learning plans and curricula that align with
organizational strategic priorities.
Provide regular reports on learning impact in
the organization.
Responsible for managing the overall
performance of new and ongoing development initiatives and training programs.
Manage skills training for individuals and
groups to ensure all employees are keeping up to date with required skills.
Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones.
Maintain and improve employees’ job skills to
prepare them for greater responsibilities requiring advanced skills.
Build/update a training portal and learning
management systems (LMS).
Desirable Skills & Qualifications:
Degree in Business Administration or any
related field
2-3 years’ work experience as a Training
Assistant is desirable.
Excellent communication and interpersonal
skills
He/she must be highly motivated, well
organized, detail-oriented, creative and innovative, and possess good time
management and multitasking skills.
Strong presentation & articulation
skills
Team player, high on execution and
strategy
Commitment to further training / continuous
learning and development
A strong understanding of Contact Centre best
practices
How To Apply
