Ref: DA_0010_007_2024
Description
As a Data Analyst, you will turn data insights into
actionable strategies that support our business operations and drive our
growth. You will work closely with various teams to
collect, analyze, and interpret data to aid in
decision-making and improve business performance
Key Responsibilities
Data Integration and Management: Integrate data
from various sources to provide a comprehensive view of Contact Center
Performance.
Performance Tracking: Monitor key performance
indicators (KPIs) to measure the effectiveness of marketing campaigns and
strategies.
Predictive Analysis: Use data to predict trends
and market movements, aiding in proactive strategy development.
Training and Support: Provide training and
support to team members in using data analysis tools and understanding reports.
Other Responsibilities
Collect, analyze, and interpret large data sets
to identify trends, patterns, and insights.
Work closely with stakeholders to understand
their data requirements and provide relevant data solutions.
Develop and maintain dashboards and reports to
visualize data effectively.
Ensure data accuracy and integrity by
performing regular data audits and validations.
Collaborate with cross-functional teams to
support data-driven decision-making.
Present findings and recommendations to
stakeholders in a clear and concise manner.
Stay up-to-date with the latest data analysis
tools and techniques to improve processes and deliverables.
What You’ll Achieve in the First Few Months
Within 1 month, understand our data
infrastructure and key business metrics, and begin to analyze data and generate
reports.
Within 3 months, contribute to major projects
and provide insights that inform important business decisions.
By 6 months, become a trusted data advisor for
various teams and independently manage data analysis projects.
Job Requirements:
Preferred skills and qualifications
Bachelor’s degree (or equivalent) in
mathematics, computer science, economics, or statistics
Proven success in a collaborative,
team-oriented environment
Proven analytics skills, including mining,
evaluation, and visualization
Technical writing experience in relevant areas,
including queries, reports, and presentations
At least 2+ years of relevant experience as a
data analyst
Demonstrable experience working with Power BI
Extensive knowledge and experience with SQL,
Tableau, MS Excel, and MS PowerPoint
Strong action-oriented and proactive tendencies
Foundational knowledge of data management
topics
Fluent in conversational and written English
communication
How To Apply
