Key Responsibility
The role holder will be responsible for efficiently
processing and where applicable approving automated Group schemes claims in
line with the departmental service benchmarks and to ensure that our clients
are paid on time.
Duties & Responsibilities
- Supervising claims assistants/officers and ensure that their
performance meets the required laid down standards.
- Timely automated processing of the group business claims while
ensuring that death certificates are verified as per the claim amount.
- Timely approving of the automated group business claims in
instances where you are not the process initiator as per the ratified
authority limits.
- To maintain records of claims processed/paid and doing a
follow up with the finance department to ensure timely payments to the
claimants/clients.
- Provide technical support to branches and other departments.
- Ensure full (100%) automation of the group business claims
procedures and reports in LMS.
- Ensure 100% integration of LMS, SAP and any other system in
MLAK
- Liaising with ICT to make sure that all IT issues are 100%
sorted out.
- Ensure that all relevant claim documents, emails and other
correspondences are properly captured in ECM and where applicable filed in
the respective files.
- Preparation and timely submission of all Group Business claims
(Group Life and Group Creditor) and Annuities Payouts reports.
- Ensure timely response to clients, branch offices and agents’
inquiries on technical and process-related inquiries that include; premium
positions, claims status/documentation, as well as policy statements in
person, in writing, or by telephone or e-mail.
Qualifications & Skills
- Business related Degree.
- Professional qualification in Insurance (ACII or IIK).
- At least 3 years’ experience in group life claims.
- Attention to detail.
- Ensure excellent communication
- Self-starter who is well organized.
- Extensive knowledge of Microsoft Office especially MS Excel
and MS Word.
Deadline – 5th July, 2024.
How To Apply
Qualified candidates are requested to forward their
applications including comprehensive C.Vs to the Group Human Resources Manager
through Email: hr_recruitment@madison.co.ke
with the Role as the Subject of the email
