Principle Accountabilities
Compliance and Operations Management:
Lead Development and implementation of HFDI and Group
policies and procedures to streamline business processes and enhance
efficiency.
Monitor and analyze operational metrics to identify
areas for improvement and implement solutions accordingly.
Oversee the management of property assets, including
leasing, maintenance, and tenant relations.
Ensure compliance with regulatory requirements and
industry standards.
Identify, evaluate and propose mitigations that could
affect the HFDI’s objectives, projects, or operations
Evaluate existing business processes and workflows to
identify inefficiencies, bottlenecks, and areas for optimization.
Process Improvement:
Work cross-functionally to redesign processes,
streamline workflows, and automate manual tasks using best practices and
innovative solutions.
Monitor and measure process improvements to ensure
sustainable results and ongoing operational excellence.
Prepare regular reports and presentations on
operational performance for senior leadership.
Technology Enablement:
Collaborate with IT and business units to assess
technology needs and opportunities for digital transformation.
Identify and implement technology solutions to
enhance efficiency, productivity, and decision-making across the organization.
Lead the integration and adoption of new technology
platforms, ensuring alignment with business objectives and user requirements.
Team Leadership:
Lead and motivate a team of site administrators and
other operations staff to achieve company goals and objectives.
Provide guidance, coaching, and mentorship to team
members to foster professional development.
Foster a culture of collaboration, accountability,
and continuous improvement within the operations department
Monitor key performance indicators (KPIs) and metrics
to track operational performance and ensure targets are met.
Customer Focus:
Ensure that operations are customer-centric and
contribute to high levels of customer satisfaction.
Address and resolve customer issues related to
operational performance.
Key Competencies and Skills
Technical competencies
Proven work experience as an Operations Manager or
equivalent.
Knowledge of CRM software and Microsoft Office Suite.
Solid customer service attitude with excellent
negotiation skills.
Knowledge of KYC/AML compliance requirements.
Strong Process orientation.
Knowledge of agile methodologies.
Astute product knowledge.
Analytical skills.
Project Management skills.
Leadership Competencies
Performance Management.
Strategic orientation.
Stakeholder influencer.
Result orientation.
Strong communication and team management skills.
Strength in problem solving, issue-resolution and
ability to work in a deadline-driven work environment.
Minimum Qualifications, Knowledge and Experience
Academic Qualifications:
Bachelor’s Degree in a Business-related field or any
relevant field.
Relevant Agile Certification such as: Certified
ScrumMaster (CSM), Professional Scrum Master (PSM), Agile Certified
Practitioner (PMI-ACP) or Prince is an added advantage.
Experience:
Minimum of 5 years of experience in Operations
management or a similar role.
Demonstrated experience in developing and
implementing process flows.
Demonstrated experience in identifying inefficiencies
and implementing process improvements.
Proven experience in a leadership or managerial role,
with responsibilities for leading teams and managing staff.
How To Apply
