Job Summary
Responsible for end-to-end underwriting across credit
life and Group Risk
To implement company Underwriting Best Practice
standards and IRA guidelines and regulations.
Periodic financial, actuarial, and non-financial
reconciliation
Job Description
Accountability: Underwriting 70%
Timely Quote for Group Risk products within approved
guidelines and approval limits
Ensure prompt registration and acknowledgement and
onboarding of new schemes.
Prepare and issue debit and credit notes.
Prepare and issue cover notes and/or policy document
as per onboarded risk.
Ensure effective renewal process – renewal invites;
costings; debit and credit notes and issue renewal endorsements.
Ensure timely and effective reporting to internal
stakeholders and brokers.
Implement credit control policy and ensure that
premiums are debited and collected as required.
Ensure daily reconciliation and receipting of premium
collections and subsequent accounting for commissions, taxes etc.
Participate in Business Development through end-to-end tender process directly and/or through brokers.
Perform Monthly operations reconciliation for both
premiums and commissions.
Verify and analyse client data according to company
practices and procedures.
Maintain updated group risk and associated files and
records as per Information Risk Management guidelines.
Prepare and compile weekly and monthly underwriting
reports enhanced with qualitative assessment, portfolio analysis, risk
recommendation within the stipulated time.
Implement fraud strategies that actively identify and
prevent fraud within the area through enhancing manual process or through
system enhancement improvement.
Collaboratively assess the loss ratios and report as
per claims and underwriting best practice for effective decision making on
placement, renewals and scheme administration.
Accountability: Customer Service and
Stakeholder Engagement 20%
Adhere to the Query and complaint categorization and
response standards to ensure client queries and complaints are dealt and
recorded timeously, efficiently, and professionally.
Ensure corrective action is taken on complaints
received by following correct procedure and input and provided feedback for
root cause analysis and resolution.
Adherence to Treating Customers Fairly (TCF)
principles.
Provide superior customer service by proactively and
timeously obtaining outstanding documentation to ensure complete efficient
claims processing.
Provide regular feedback and escalate concerns to the
line manager: Risk Mitigation where process gaps should be addressed.
Provide underwriting and claims technical support to
operation, business development and accounts departments in all phases of
policy life cycle.
Have regular meetings to review work queues, claims,
and underwriting progress etc with all stakeholders.
Attend industry engagements on innovation and best
practices to help improve performance, and quality standards.
Query and complaint Case Management and resolution
matrix to support Customer Experience Help Desk and relationship managed
business.
Accountability: Reinsurance liaison: 5%
End-to-end processing of medical underwriting
including broker and client engagement
To prepare reinsurance bordereaux end-to-end
To review underwriting special cases to effectively
discharge Underwriting Best practice guidelines.
Accountability: Control Environment (5%)
Delivering operational excellence in achieving
quality, cost, and service standards on assigned work from time to time.
Ensure that all activities and duties are carried out
in full compliance with regulatory requirements, Enterprise-Wide Risk
Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
Accountability: Underwriting 70%
Timely Quote for Group Risk products within approved
guidelines and approval limits
Ensure prompt registration and acknowledgement and
onboarding of new schemes.
Prepare and issue debit and credit notes.
Prepare and issue cover notes and/or policy document
as per onboarded risk.
Ensure effective renewal process – renewal invites;
costings; debit and credit notes and issue renewal endorsements.
Ensure timely and effective reporting to internal
stakeholders and brokers.
Implement credit control policy and ensure that
premiums are debited and collected as required.
Ensure daily reconciliation and receipting of premium
collections and subsequent accounting for commissions, taxes etc.
Participate in Business Development through
end-to-end tender process directly and/or through brokers.
Perform Monthly operations reconciliation for both
premiums and commissions.
Verify and analyse client data according to company
practices and procedures.
Maintain updated group risk and associated files and
records as per Information Risk Management guidelines.
Prepare and compile weekly and monthly underwriting
reports enhanced with qualitative assessment, portfolio analysis, risk
recommendation within the stipulated time.
Implement fraud strategies that actively identify and
prevent fraud within the area through enhancing manual process or through
system enhancement improvement.
Collaboratively assess the loss ratios and report as
per claims and underwriting best practice for effective decision making on
placement, renewals and scheme administration.
Accountability: Customer Service and
Stakeholder Engagement 20%
Adhere to the Query and complaint categorization and
response standards to ensure client queries and complaints are dealt and
recorded timeously, efficiently, and professionally.
Ensure corrective action is taken on complaints
received by following correct procedure and input and provided feedback for
root cause analysis and resolution.
Adherence to Treating Customers Fairly (TCF)
principles.
Provide superior customer service by proactively and
timeously obtaining outstanding documentation to ensure complete efficient
claims processing.
Provide regular feedback and escalate concerns to the
line manager: Risk Mitigation where process gaps should be addressed.
Provide underwriting and claims technical support to
operation, business development and accounts departments in all phases of
policy life cycle.
Have regular meetings to review work queues, claims,
and underwriting progress etc with all stakeholders.
Attend industry engagements on innovation and best
practices to help improve performance, and quality standards.
Query and complaint Case Management and resolution
matrix to support Customer Experience Help Desk and relationship managed
business.
Accountability: Reinsurance liaison: 5%
End-to-end processing of medical underwriting
including broker and client engagement
To prepare reinsurance bordereaux end-to-end
To review underwriting special cases to effectively
discharge Underwriting Best practice guidelines.
Accountability: Control Environment (5%)
Delivering operational excellence in achieving
quality, cost, and service standards on assigned work from time to time.
Ensure that all activities and duties are carried out
in full compliance with regulatory requirements, Enterprise-Wide Risk
Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
How To Apply
