Job Purpose
This role is responsible for support
and maintenance of business applications including the Programme Management
Information System (PMIS), Human Resource Management System (HRMS), Adobe sign,
Enterprise Resource Planning, Intranet, Electronic Document Management System
and administer the underlying relational database management systems. All in
accordance with the ICT policy.
Key Responsibilities
Achieves and maintains a thorough
knowledge and adherence to MESPT policies and procedures regarding ICT systems.
Analyses business functional and
non-functional requirements
Validates and verifies business
requirements and ensures that they map to real business needs and that they
meet essential quality standards.
Identifies and proactively fixes system issues through monitoring and early detection of potential issues.
Reviews systems technical requirements
specifications and System Use Cases with stakeholders and incorporates
identified recommendations.
Follows the required change management
procedures.
Ensures that new technical
requirements for business systems are properly integrated with existing
processes and systems.
Perform User Acceptance testing of
business systems.
Support APIs implemented for
applications integration.
Analyses and documents existing
business systems, business processes and business models and regularly reviews
them to ensure continued relevance.
Resolves reported system
incidents/general user requests by providing technical guidance/assistance
required.
Analyses and documents identified
risks likely to affect business systems, risk mitigating measures and prepares
reports of findings to provide input to business systems acquisition
strategies.
Ensures that tasks assigned are
resolved within internal standards.
Carries out user demos for automated
processes and change requests.
Carries out user training and user
support programmes.
Business Systems integration.
Design Business applications reports
and data extraction queries.
Configure and setup restoration and
continuity measures and enforce measures to minimize business applications down
time.
Database backups and restores.
Manage service accounts for various
applications.
Enhance software resilience by
incorporating security by design principles.
Train all new staff and re-train the
existing users in usage of business applications.
Maps and documents interfaces between
legacy and new replacement systems to guide systems transition initiatives.
Testing, installing, managing, and
upgrading business systems.
Developing, documenting, and improving
the various processes and procedures for the business.
Monitoring, Diagnosing, reporting, and
fixing system errors.
Key Relationships
Internal
Programme Managers
Programme Officers
Procurement Officer
Finance Team
Communication Officer
Administration Officer
HR Manager
Credit & Business Development team
External
Vendors
Suppliers
Consultants
Service Providers
Knowledge, Experience and Skills
At least four years’ experience as a
business application support officer in a busy IT environment, preferably in
non-governmental organizations or large private sector.
Good problem-solving skills and
willingness to constantly renew required knowledge.
Knowledge of software design and
programming principles
Previous experience as a business
applications officer or similar role
Knowledge of programming languages
like SQL, java and .Net languages
Experience working with sales force
and Navision.
Experience of backup and recovery of
relational databases
Qualifications/Other Requirements:
Bachelor’s degree in computer science
or any IT related field
Sales force certifications
(administrator and at least platform developer 1 etc.)
Microsoft 365 Dynamics Navision
certifications.
Office 365, VMWARE and Windows Active
directory management are added advantages.
Proficiency in Microsoft Office
applications (Word, Excel, PowerPoint, Outlook, Access,) and statistical
related packages
Behaviour
Sets ambitious and challenging goals
for themselves.
Holds self-accountable to deliver on
their responsibilities.
Future orientated, thinks
strategically.
Develops new and innovative solutions.
Willing to take disciplined risks.
Has integrity.
Builds and maintains effective
relationships, with their team, colleagues, external partners, and
stakeholders.
How To Apply
The application should contain:
Brief Cover Letter stating interest in
and qualifications for the post.
Current CV.
Please group all your documents into one
single PDF document while sending the application.
Candidates who are selected must
submit the following documents:
Official document(s) confirming your
education status.
The successful intern must have
medical/ life insurance.
Subsequent Employment
The purpose of the Internship
Programme is not to lead to further employment but to complement an intern’s
studies.
Qualified and interested candidates
should send their application letter & CV (combined in one pdf document)
to jobs@mespt.org with the subject line: “ICT Officer-HR/01/2024”
