Role Purpose
This role is responsible for assisting
in the management and administration of the Virtual environment, Enterprise
backup, Email communication, Office 365, Data Centre, Disaster recovery site,
SharePoint, domain services, Active directory, printing, Helpdesk system, end
user support software deployment & patch management. The successful
candidate will work closely with the ICT Team.
Key Responsibilities and duties
Support the administration,
maintenance, monitoring, and accessibility of all information systems including
but not limited to; Servers (physical and virtual), Microsoft 365, SQL
databases, financial systems, Administration systems, staff portal, cloud applications
and other IT systems that support MESPT Operations
Assist in Administering and managing user accounts including remote and mobile device users. Assist in Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business.
Contribute to resolving system
administration and support requests raised on the helpdesk.
Collaborating and supporting various
programmes in their digitization projects.
Assist in training end users on
various systems and preparing end user training materials in form of videos or
standard operating procedures.
Maintain a high level of internal and
external customer satisfaction and product quality.
Assist to build and run cloud
infrastructure and services primarily in a hybrid on-premises/Azure cloud
environment.
Contribute to resolving support issues
with a focus on root cause analysis to reduce recurring issues.
Assist in providing solutions to
technical issues or requests which could involve developing a work-around,
working with business to propose new and alternative operating procedures,
producing additional documentation, or escalating requests to software vendor.
Support in Coordinating, executing and
documenting systems change requests.
Assist to perform preventive
maintenances for server infrastructure as per the schedule.
Contribute to performing system installations,
systems upgrades, systems migration and rollout of new software patches and
updates.
Assist in administration of IP
Telephony /Phone system administration, printers and secure access control and
related security systems (CCTV, Biometric Access)
Any other duties as assigned by the
Supervisor from time to time
Knowledge, Experience and Skills
At least three months attachment in a
busy IT environment
Knowledge in domain management and
Active directory services.
Knowledge in Microsoft 365
administration.
Knowledge and skills in Windows server
setup and administration.
Knowledge and working experience with
administration of database systems, especially MS SQL Server.
Knowledge in VMWare – virtualization
technology.
Thorough knowledge of Microsoft
licensing requirements.
Knowledge in networking (LAN, Wireless
LAN, VPNs etc), (Firewalls, Routers, and switches)
Knowledge of TCP/IP Architecture and
OSI Model.
Knowledge of using and managing IT
Helpdesk systems.
Troubleshooting and problems solving
skills in a Windows based environment.
Good problem-solving skills and
willingness to constantly renew required knowledge.
Qualifications/Other Requirements:
Bachelor’s degree in computer science
or any IT related field.
Office 365 Administration or related
Microsoft Certifications.
LAN/WAN Certifications like CCNA
VMWARE Certified professional.
Behaviour
Positive, energetic self-starter with
a high level of personal drive and resilience
Willing to learn.
Demonstrated integrity and of positive
attitude.
How To Apply
The application should contain:
Brief Cover Letter stating interest in
and qualifications for the post.
Current CV.
Please group all your documents into one
single PDF document while sending the application.
Candidates who are selected must
submit the following documents:
Official document(s) confirming your
education status.
The successful intern must have
medical/ life insurance.
Subsequent Employment
The purpose of the Internship
Programme is not to lead to further employment but to complement an intern’s
studies.
Qualified and interested candidates
should send their application letter & CV (combined in one pdf document)
to jobs@mespt.org with the subject line: “ICT Intern-HR/01/INT/2024”.
